Senior Field Quality Lead — Failure Analysis & Lab

WHOOP; Boston (MA); On-site; USD 200,000 - 245,000; Full time

Benefits offered by this job

Equity package

On-site in Boston

Job summary

WHOOP seeks a Senior Manager, Field Quality to lead field quality across Hardware and Accessories & Apparel, and oversee the Failure Analysis function and the Quality Lab. Reporting to the Vice President of Hardware Quality, you will translate strategy into scalable programs and drive root-cause actions to improve product quality and member experience.

You will synthesize field returns, reliability results, manufacturing trends, and supplier data to identify risks, lead cross-functional

Qualifications

• Over 10 years in field quality, quality engineering, failure analysis, reliability or related areas for consumer electronics or wearables.
• Experience leading multi-product quality programs and cross-functional initiatives.
• Expertise in structured problem solving: RCA, 5 Why, 8D, FMEA, DOE, Pareto, CAPA.

Responsibilities

• Lead field quality strategy across Hardware and Accessories & Apparel; establish KPIs and cross-functional programs.
• Own Failure Analysis, EFFA, and Quality Lab; implement scalable processes and root-cause translation into improvements.
• Build a closed-loop quality system linking field feedback to product development and manufacturing.
• Lead cross-functional resolution of high-impact quality issues with multiple stakeholders.
• Define data-driven field quality management and executive visibility with Analytics.
• Build and mentor a high-performing Field Quality and Failure Analysis team.

Skills

Field quality

Failure analysis

Reliability engineering

Manufacturing quality

Data analysis

Education

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, Materials Science, or related

Tools

AI tools

Job description

WHOOP seeks a Senior Manager, Field Quality to lead field quality across Hardware and Accessories & Apparel, and oversee the Failure Analysis function and the Quality Lab. Reporting to the Vice President of Hardware Quality, you will translate strategy into scalable programs and drive root-cause actions to improve product quality and member experience.

You will synthesize field returns, reliability results, manufacturing trends, and supplier data to identify risks, lead cross-functional