Field IT Support Specialist

Cayuse Holdings; Bridgeport (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Wellness Program

401(k) Retirement Savings Plan with (t

Paid Time Off

Job summary

The Cayuse Holdings is seeking a Computer User Support Specialist, Journeyman, to deliver on-site IT support across field offices. You will perform wellness checks, troubleshooting, and maintenance of desktops, laptops, printers, and conference room tech.

Travel to multiple field offices is required. The role emphasizes network performance assessments, end-user support, and adherence to IT policies, with opportunities to obtain certifications and advance within Cayuse’s security-focused

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent work experience in lieu of a degree will be considered.
• A minimum of four (4) years of experience in IT roles, including field and/or user support.
• CompTIA Security+ certification is mandatory.
• Advanced technical knowledge and troubleshooting skills related to hardware, software, and network systems.
• Proficient with IT systems setup, maintenance, and end-user support.
• Knowledge of IT ticketing systems and remote support tools.
• Skilled in conducting network performance evaluations and resolving connectivity issues.
• Ability to obtain the following certifications within nine (9) months of employment: Certified Network Defender, GIAC Foundational Cybersecurity Technologies, GIAC Security Essentials Certifications.
• Secret Security Clearance is required.

Responsibilities

• Offer on-site technical support to field offices by conducting IT infrastructure and end-user device wellness checks.
• Perform network performance evaluations and troubleshoot any issues hindering optimal connectivity.
• Review, maintain, and verify the functionality of conference room equipment and setup requirements.
• Provide technical assistance for end-user devices, including desktops, laptops, printers, and peripherals. Conduct setup, configuration, and maintenance of IT equipment in accordance with organizational policies.
• Troubleshoot hardware, software, and network issues effectively and provide resolutions to meet end-user needs.
• Assist in training on IT equipment disposal processes and compliance with required policies.
• Utilize remote support tools effectively to provide off-site assistance when necessary.
• Track, monitor, and resolve IT issue tickets, ensuring high levels of customer satisfaction.
• Document issue resolutions and provide feedback to improve IT support processes and systems.
• Work collaboratively with team members to identify proactive measures to enhance IT performance and reliability.
• Other duties as assigned.

Skills

Problem-solving skills

Travel eligibility

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Information Technology or related field

Tools

IT ticketing systems

Remote support tools

Microsoft Office

Adobe Acrobat

Job description

The Cayuse Holdings is seeking a Computer User Support Specialist, Journeyman, to deliver on-site IT support across field offices. You will perform wellness checks, troubleshooting, and maintenance of desktops, laptops, printers, and conference room tech.

Travel to multiple field offices is required. The role emphasizes network performance assessments, end-user support, and adherence to IT policies, with opportunities to obtain certifications and advance within Cayuse’s security-focused