Senior Field IT Operations Manager - Terminal Systems

Carrix, Inc./SSA Marine, Inc.; Long Beach (CA); Hybrid; USD 91,000 - 126,000; Full time

Job summary

Carrix, Inc./SSA Marine, Inc. in Long Beach, CA, seeks an Assistant Manager-IT Terminal Operations (IT Field Services) to lead day-to-day IT operations across one or more terminals.

You will ensure service delivery, continuity, and stakeholder engagement as the on-site bridge to centralized IT. This hands-on role requires ITIL certification, 7+ years in IT with supervisory experience, and strong endpoint/network expertise.

Qualifications

• 7+ years of IT experience with lead or supervisory roles.
• Current ITIL certification is required.
• Experience in terminal/industrial/logistics or OT environments preferred.
• Strong knowledge of Microsoft endpoint technologies and identity administration.
• Ability to supervise, coach, and manage priorities.

Responsibilities

• Lead assigned Field IT employees and provide day-to-day work direction, coaching, development feedback, and accountability.
• Coordinate staffing, schedules, overtime, on-call coverage, and work priorities to maintain effective terminal coverage.
• Monitor ticket activity, service levels, incident records, and operational metrics; address gaps and escalated material risks.
• Remain hands-on and serve as the first management escalation for complex endpoint, network, infrastructure, and OT-adjacent issues.
• Direct local incident response, stakeholder communication, service restoration, and post-incident follow-through.
• Coordinate approved changes, patching, maintenance windows, and emergency changes within delegated authority.
• Manage day-to-day vendor work, local projects, equipment needs, and spare-equipment purchases within delegated authority.
• Support hiring, onboarding, workforce planning, employee relations, and performance processes; provide documented input to the Manager, who completes formal performance reviews.
• Partner with terminal leadership, centralized IT teams, and Cybersecurity on operating priorities, security awareness, incident response, access, risk reduction, and remediation.
• Maintain accurate documentation and reporting in ServiceNow and other approved systems.
• Perform other duties as assigned.

Skills

IT leadership

Incident management

Vendor management

Microsoft endpoint

Communication skills

Education

Bachelor's degree in information technology or related field

Tools

ServiceNow

Job description

Carrix, Inc./SSA Marine, Inc. in Long Beach, CA, seeks an Assistant Manager-IT Terminal Operations (IT Field Services) to lead day-to-day IT operations across one or more terminals.

You will ensure service delivery, continuity, and stakeholder engagement as the on-site bridge to centralized IT. This hands-on role requires ITIL certification, 7+ years in IT with supervisory experience, and strong endpoint/network expertise.