Assistant Manager-IT Terminal Operations

SSA Marine; Long Beach (CA); On-site; USD 91,000 - 126,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

401k Plan

Bonuses

Job summary

SSA Marine seeks an experienced Assistant Manager-IT Terminal Operations to lead IT field services at one or more terminals. You will manage daily IT operations, oversee field service staff, and coordinate with centralized IT and Cybersecurity to ensure secure, reliable technology services across terminal operations.

Applicants should have 7+ years in IT with leadership experience and an ITIL certification, plus familiarity with terminal or OT environments.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum 7 years of IT experience including lead or supervisory roles.
• Current ITIL certification is required.
• Experience in terminal, industrial, transportation, logistics, or OT environments would be a plus.

Responsibilities

• Lead day-to-day IT operations and Field Services teams supporting terminals.
• Serve as senior on-site IT leader coordinating with centralized IT.
• Direct local incident response, changes, and vendor performance; mentor staff.

Skills

Leadership & coaching

Customer service

Communication

Education

Bachelor's degree in information technology or related field

Equivalent education/experience

Tools

Microsoft endpoint technologies

Identity & access administration

Desktop hardware

Local & wireless networks

Infrastructure cabling

Incident management

Change practices

Network+

Security+

Project-management fundamentals

Leadership training

Job description

Essential Job Responsibilities

The Assistant Manager-IT Terminal Operations (IT Field Services) leads day-to-day IT operations and Field Services employees supporting one large terminal or multiple terminals within a regional geography. As the senior on-site IT leader, this role is accountable for service delivery, operational continuity, and stakeholder engagement while serving as the primary bridge between terminal business leadership and centralized IT organizations. This position also directs local support activities, incident response, and vendor performance; develops and coaches employees; manages escalations; and partners with Cybersecurity and enterprise IT teams to deliver reliable, secure, and business-aligned technology services.

Essential Job Responsibilities

The Assistant Manager-IT Terminal Operations (IT Field Services) leads day-to-day IT operations and Field Services employees supporting one large terminal or multiple terminals within a regional geography. As the senior on-site IT leader, this role is accountable for service delivery, operational continuity, and stakeholder engagement while serving as the primary bridge between terminal business leadership and centralized IT organizations. This position also directs local support activities, incident response, and vendor performance; develops and coaches employees; manages escalations; and partners with Cybersecurity and enterprise IT teams to deliver reliable, secure, and business-aligned technology services.

This role is well suited for individuals who enjoy working beyond a traditional office environment. Work is performed in a combination of office and operational settings, including marine terminals, ports, intermodal facilities, rail yards, warehouses, and vessel operations. The position provides regular opportunities to engage directly with terminal operations and employees across the business. Employees may work outdoors, travel throughout terminal facilities, and must comply with all site safety requirements and PPE standards.

• Lead assigned Field IT employees and provide day-to-day work direction, coaching, development feedback, and accountability.
• Coordinate staffing, schedules, overtime, on-call coverage, and work priorities to maintain effective terminal coverage.
• Monitor ticket activity, service levels, incident records, and operational metrics; address gaps and escalates material risks.
• Remain hands-on and serve as the first management escalation for complex endpoint, network, infrastructure, and OT-adjacent issues.
• Direct local incident response, stakeholder communication, service restoration, and post-incident follow-through.
• Coordinate approved changes, patching, maintenance windows, and emergency changes within delegated authority.
• Manage day-to-day vendor work, local projects, equipment needs, and spare-equipment purchases within delegated authority.
• Support hiring, onboarding, workforce planning, employee relations, and performance processes; provide documented input to the Manager, who completes formal performance reviews.
• Partner with terminal leadership, centralized IT teams, and Cybersecurity on operating priorities, security awareness, incident response, access, risk reduction, and remediation.
• Maintain accurate documentation and reporting in ServiceNow and other approved systems.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in information technology or a related field, or an equivalent combination of education and relevant experience.
• Minimum 7 years of related IT experience, including lead or supervisory experience.
• Current ITIL certification required.
• Meaningful experience in terminal, industrial, transportation, logistics, or OT environments.
• Advanced working knowledge of Microsoft endpoint technologies, identity and access administration, desktop hardware, local and wireless networks, infrastructure cabling, incident management, and change practices.
• Demonstrated ability to supervise employees, assign work, coach performance, organize coverage, and manage competing priorities.
• Strong troubleshooting, judgment, customer service, vendor management, and written and verbal communication skills.
• Network+, Security+, Microsoft endpoint/identity, project-management fundamentals, or recognized leadership training preferred.
• Acceptable driving record required. Local travel between assigned terminals may be routine; other travel is occasional.

Pay Range: $90,954 - 126,000 per year

The posted compensation range is based on the applicable geographic market for the position and may vary depending on factors such as related experience and skill set. Final compensation will be determined based on these items and other relevant factors.

We are an Equal Opportunity Employer

Benefits

• Eligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, paid disability insurance, including paid parental leave if eligible, and an Employee Assistance Program.
• Employees will receive paid sick and vacation time, and company holidays if eligible.
• The company also offers paid bereavement leave, and paid jury duty.
• Eligible employees can enroll in our company's 401k plan, as well as a retirement plan.
• Employees will be eligible for discretionary and/or metric-based bonuses dependent on their position.