Senior Field Help Desk Technician – Onsite

Ledgent Technology; Pleasanton (CA); On-site; USD 44,000 - 56,000; Full time

Job summary

Ledgent Technology is seeking a Level II Help Desk Support to serve as the senior field anchor for regional operations in Pleasanton, CA. You will manage onsite desktops, laptops, iPads, and mobile devices with urgency to keep projects moving.

The role requires autonomous decision-making, strong communication, proactive onboarding, and collaboration with central IT teams to optimize field execution and reduce downtime.

Qualifications

• Experience in onboarding, people programs, or HR operations (5+ years).
• Strong ability to troubleshoot and resolve field issues under pressure.
• Demonstrated capacity to operate with minimal supervision.
• Experience with asset management and deployment methodologies.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Onsite support & issue resolution for desktops, laptops, iPads, and mobile devices.
• Maintain a ready-to-go hardware inventory and perform swap-first replacements.
• Lead field onboarding and training for new hires; assist with logins and app setup.
• Perform daily ticket triage and root-cause analysis for regional issues.
• Conduct site walk-throughs to identify environmental tech hazards and Wi-Fi gaps.
• Provide remote hands support to centralized network teams and collaborate with Service Desk.

Skills

Autonomous decision-making

Strong communication

Field empathy

Problem-solving

Proactivity

Education

Associate or Bachelor's in IT, Business, or related field

Tools

ServiceNow HAM

Job description

Ledgent Technology is seeking a Level II Help Desk Support to serve as the senior field anchor for regional operations in Pleasanton, CA. You will manage onsite desktops, laptops, iPads, and mobile devices with urgency to keep projects moving.

The role requires autonomous decision-making, strong communication, proactive onboarding, and collaboration with central IT teams to optimize field execution and reduce downtime.