Lead IT Support Technician: Networks, Desktops & Data Center

NEW ERA TECHNOLOGY; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. You will handle installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, and escalation across client offices, IT rooms, and data centers.

The ideal candidate has 5+ years of technician experience, strong English communication, and hands-on expertise with Windows, Mac OS, Cisco, Arista, and Office 365.

Qualifications

• Minimum 5 years of technician experience preferred.
• Experience supporting desktop, network, end-user computing, or data center environments.
• Experience with Windows, Mac OS, Office 365, Cisco, Arista, endpoint tools, and enterprise hardware preferred.

Responsibilities

• Provide Level 2 onsite support for network, server, desktop, laptop, peripheral, and data center hardware.
• Install, configure, troubleshoot, and maintain Windows, Mac OS, Office 365, endpoint tools, and related applications.
• Support Cisco, Arista, and other network technologies, including hardware installation, console access, patching, circuit testing, and connectivity troubleshooting.
• Perform device deployments, OS imaging, hardware upgrades, component replacement, equipment moves, and decommissioning activities.
• Install, terminate, label, test, and maintain copper and fiber cabling infrastructure.
• Monitor hardware performance, perform system health checks, and support patching, encryption, backup, and security compliance standards.
• Track, route, document, and resolve tickets while serving as an escalation point for complex or urgent technical issues.
• Coordinate with vendors, remote technical teams, and client stakeholders to support timely issue resolution and service delivery.
• Provide logistics support for equipment handling, shipments, inventory movement, and media handling or disposal activities.

Skills

Customer service

Troubleshooting

Independence

Prioritization

Documentation

Education

High School Diploma or equivalent

Technical certifications preferred

Tools

Windows

Mac OS

Office 365

Cisco

Arista

PuTTY

Job description

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. You will handle installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, and escalation across client offices, IT rooms, and data centers.

The ideal candidate has 5+ years of technician experience, strong English communication, and hands-on expertise with Windows, Mac OS, Cisco, Arista, and Office 365.