Senior Field Engineer - Enterprise Server Specialist

Zones, LLC; Edison (NJ); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical coverage

State-mandated sick leave

Job summary

Zones, LLC in Edison, NJ is looking for a Service Engineer responsible for fieldwork at customer sites to address and repair server systems. This role is crucial in post-sales support and requires exceptional technical skills as well as effective communication.

The ideal candidate will possess a Bachelor’s degree and have a minimum of 5 years of experience servicing complex X86 systems. A comprehensive benefits package and a dynamic work environment are offered, supporting a collaborative culture.

Qualifications

• 5+ years of experience in servicing complex X86 systems.
• Strong understanding of BIOS, drivers, and application loads.
• Full professional proficiency in English (read/write/speak).

Responsibilities

• On-site troubleshooting of Supermicro equipment.
• Provide 2nd line support to resellers/distributors.
• Manage escalation situations quickly and professionally.

Skills

Technical communication skills

System diagnostics

On-site customer service experience

Time management skills

Problem-solving

Education

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering

Associates Degree in electrical technology or equivalent military experience

Tools

Supermicro servers

Windows environment

Linux environment

Job description

Zones, LLC in Edison, NJ is looking for a Service Engineer responsible for fieldwork at customer sites to address and repair server systems. This role is crucial in post-sales support and requires exceptional technical skills as well as effective communication.

The ideal candidate will possess a Bachelor’s degree and have a minimum of 5 years of experience servicing complex X86 systems. A comprehensive benefits package and a dynamic work environment are offered, supporting a collaborative culture.