Field Engineer - Data Center Infrastructure

Zones, LLC; Village of Endicott (NY); On-site; USD 51,143,400 - 72,840,600; Part time

Benefits offered by this job

Medical coverage

State-mandated sick leave

Work-life balance programs

Job summary

Zones, LLC in Endicott, NY is seeking a Service Engineer for fieldwork at customer sites. The role involves troubleshooting and repairing server systems, requiring strong technical knowledge and customer service skills.

The ideal candidate has a Bachelor's degree and over 5 years of experience in servicing complex systems. The position offers competitive pay and a comprehensive benefits package, including medical coverage and state-mandated sick leave.

Qualifications

• 5+ years of experience in servicing complex X86 systems and parts.
• Hands-on experience with servers (Supermicro, EMC, DELL, HP).
• Full professional proficiency in English (read/write/speak).

Responsibilities

• Troubleshoot technical problems on Supermicro equipment.
• Provide customer support for enterprise solutions.
• Manage escalation situations quickly and professionally.

Skills

Fieldwork

Technical troubleshooting

Customer service experience

Project management

Technical communication

System diagnostics

On-site service experience

Ability to work under pressure

Education

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

Associate's Degree in electrical technology, electronics, or equivalent military experience

Tools

Supermicro

EMC

DELL

HP

Windows certification

Linux certification

Job description

Position Overview

Term: 6+ months

Location: Endicott, NY

Pay: $45.00 per hour

Hours: Typically, 8am – 5 pm; may vary per project needs

Zones is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post‑sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to support our Global Service network and help build a world‑class field engineering organization.

Responsibilities

• On‑site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem‑solving
• Travel to the field to train and/or resolve customer issues
• Train new service engineers
• Able to work under Technical Account Manager direction and take ownership of customer base
• Demonstrate ability to be self‑sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
• Determine requirements and/or root cause of technical issues by working with customers
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• The ability to produce meaningful reports and metrics is a plus
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Travel is required (75% or more)

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering preferred
• 5+ years of experience in servicing complex X86 systems and parts
• Will consider Associate’s Degree in electrical technology, electronics, or equivalent military experience
• Work experience in a large enterprise or certification in Windows and Linux environments is a plus
• Emphasize break/fix experience and on‑site customer service experience
• Hands‑on experience with servers (Supermicro, EMC, DELL, HP)
• Solid hardware system diagnostics skills, and a good understanding of how BIOS, drivers, and application loads can cause system issues
• Strong technical communication skills to lead investigations with engineers of multiple disciplines
• Strong written and verbal communication skills, project management skills, solid time management skills
• Ability to participate in multiple cross‑functional projects concurrently in a rapidly changing environment and have a demonstrated ability to learn and embrace new and changing technologies
• Must possess an excellent ability to create plans and follow up on planned actions
• Ability to work in a challenging, dynamic, and fast‑paced environment. Must be solution‑oriented, a team player with the ability to identify and elevate issues in a timely manner, and be proactive in driving solutions
• Individuals must be able to work effectively in a high‑pressure environment
• Full professional proficiency in English (read/write/speak)
• Must be punctual and detail‑oriented
• Familiarity with Linux is a plus

Benefits

Zones is committed to supporting its team with a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support your well‑being and work‑life balance. As a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is diverse.

At Zones, work is more than a job—exciting careers with a global team who are client‑centric, passionate about tech, embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.