Senior Field Engineer

goteleport; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Remote-first team

Health coverage

Annual expense budget

Retirement savings plans

Rest and recovery policies

Professional development support

Job summary

goteleport is recruiting for a Senior Solutions Engineer to guide enterprise customers in adopting and expanding a secure infrastructure access platform. You will design architectures, deploy the platform, and provide hands-on implementation, training, and proactive support across product and commercial teams.

You will investigate blockers with customers, troubleshoot issues, and lead reviews focused on adoption and value, while sharing feedback with product teams to identify expansion

Qualifications

• Eight+ years in customer-facing software onboarding, services, solution architecture, or system administration.
• Degree in CS/engineering or related field.
• Proficient Linux admin and hands-on with a major public cloud; Kubernetes experience required.
• Familiar with SSH, PKI, MFA, SSO, and RBAC.
• Strong troubleshooting, clear communication, and cross-team collaboration.

Responsibilities

• Design customer-specific architectures and deploy and configure the platform, sharing implementation guidance along the way.
• Lead initial investigation of technical blockers through customer channels; troubleshoot, test, and elevate complex issues when needed.
• Build and deliver tailored training, advise on best practices, and support broad organizational rollouts.
• Track customer goals and challenges, build relationships with stakeholders, and lead regular business reviews focused on adoption and value.
• Share customer feedback with product teams and work with sales and product colleagues to identify relevant expansion opportunities.
• Act as a subject-matter resource for customers and other solutions engineers as offerings evolve.

Skills

Customer onboarding

Solution design

Troubleshooting

Cross-functional collaboration

Verbal & written communication

Education

Bachelor's degree in Computer Science/Engineering

Tools

Kubernetes

Linux

SSH

PKI

SSO

RBAC

AWS/Azure/GCP

Job description

Role overview

Guide enterprise customers through adopting and expanding a secure infrastructure access platform. You’ll combine solution design and hands-on implementation with technical support, customer education, and coordination across product and commercial teams.

Responsibilities

• Design customer-specific architectures and deploy and configure the platform, sharing implementation guidance along the way.
• Lead initial investigation of technical blockers through customer channels; troubleshoot, test, and elevate complex issues when needed.
• Build and deliver tailored training, advise on best practices, and support broad organizational rollouts.
• Track customer goals and challenges, build relationships with stakeholders, and lead regular business reviews focused on adoption and value.
• Share customer feedback with product teams and work with sales and product colleagues to identify relevant expansion opportunities.
• Act as a subject-matter resource for customers and other solutions engineers as offerings evolve.

Requirements

• Degree in computer science, software engineering, electrical engineering, or a related field, or comparable background.
• At least eight years in customer-facing software onboarding, services, solution architecture, or system administration.
• Linux administration skills and hands-on experience with a major public cloud provider; Kubernetes experience is also required.
• Familiarity with security technologies and concepts such as SSH, PKI, multifactor authentication, SSO, and role-based access control.
• Strong troubleshooting and debugging skills, clear written and verbal communication, and effective project organization across multiple customers.

Nice to have

• Cloud provider certifications and Kubernetes credentials such as CKA or CKAD.

Benefits and work setup

The role is remote-first in a globally distributed team. Listed benefits include health coverage, an annual expense budget, retirement savings plans, rest and recovery policies, and professional development support.