Senior Customer Architect

harnessinc; Stati Uniti; Remoto; USD 180.000 - 200.000; Tempo pieno

Descrizione del lavoro

Harness Inc. is seeking a Senior Customer Architect to guide large customers in implementing and adopting application security capabilities within a software delivery platform. You will combine hands-on problem solving with strategic guidance to secure software and AI applications while meeting operational goals.

You will lead customer implementations, learn environments, and create account plans with technical and business leaders to drive adoption and value.

Competenze

• Kubernetes experience including Helm, releases, upgrades, and troubleshooting.
• In-depth AWS experience with VPC, EKS, S3, EBS, EFS, and EC2; GCP or Azure knowledge is useful.
• Working knowledge of Linux and the ability to troubleshoot issues across cloud and Kubernetes environments.
• Scripting or programming experience for building custom integrations or customer-specific solutions.

Mansioni

• Lead customer implementations and adoption plans, from onboarding through ongoing optimization and value review.
• Learn each customer's environment and success measures, then create account plans aligned with technical and business leaders.
• Review usage and adoption data to identify gaps, risks, and opportunities; recommend practical improvements across technology and processes.
• Advise customers on platform capabilities, application security, DevOps and SecOps, cloud architecture, networks, and infrastructure.
• Coordinate with product, engineering, and sales teams to resolve customer needs and relay feedback that can improve the product.
• Monitor account health, conduct regular reviews, and address adoption or satisfaction concerns.

Conoscenze

Kubernetes

Linux

Scripting

Customer guidance

Cloud architecture

Strumenti

Helm

EKS

VPC

EC2

S3

EBS

EFS

GCP knowledge

Azure knowledge

Descrizione del lavoro

Role overview

As a Senior Customer Architect, you will guide large customers through implementing and adopting application security capabilities within a software delivery platform. You will combine hands-on technical problem solving with strategic advice, helping customers secure software and AI applications while meeting their operational goals.

Responsibilities

• Lead customer implementations and adoption plans, from onboarding through ongoing optimization and value review.
• Learn each customer's environment and success measures, then create account plans aligned with technical and business leaders.
• Review usage and adoption data to identify gaps, risks, and opportunities; recommend practical improvements across technology and processes.
• Advise customers on platform capabilities, application security, DevOps and SecOps, cloud architecture, networks, and infrastructure.
• Coordinate with product, engineering, and sales teams to resolve customer needs and relay feedback that can improve the product.
• Monitor account health, conduct regular reviews, and address adoption or satisfaction concerns.

Requirements

• Strong Kubernetes experience, including Helm, releases, upgrades, and troubleshooting.
• In-depth AWS experience with infrastructure provisioning and services such as VPC, EKS, S3, EBS, EFS, and EC2; GCP or Azure knowledge is useful.
• Working knowledge of Linux and the ability to troubleshoot issues across cloud and Kubernetes environments.
• Scripting or programming experience, including building custom integrations or customer-specific solutions.
• Ability to provide technically grounded guidance while working directly with customers and cross-functional teams.

Benefits and work setup

• Remote position for candidates based on the U.S. East Coast.
• Listed base salary range: $180,000-$200,000 USD.