Senior Customer Solutions Engineer (Central US)

sysdig; United States; Remote; USD 130,000 - 163,000; Full time

Benefits offered by this job

Wellness days

401(k) with 3% match

Parental and maternity leave

Mental health support

Full health benefits for employees and

family

Job summary

Sysdig is seeking a senior customer-facing technologist to own strategic relationships with enterprise and high-value customers of our cloud security platform. The role blends executive engagement, hands-on technical guidance, and collaboration with Sales, Product, Engineering, and Support, to drive measurable security and business outcomes.

This is a remote role with a focus on the Central United States. You will build executive-level relationships, guide deployments, and lead strategic

Qualifications

• Several years in customer success, solutions engineering, professional services, or similar roles supporting enterprise cloud or security products.

Responsibilities

• Build and maintain trusted executive-level relationships from working engineers up to the C-suite.
• Collaborate with customer teams on deployments, reference architectures, and operational best practices for a runtime cloud security and threat-detection platform.
• Lead Success Planning, Outcome Mapping, Customer Business Reviews, and ongoing strategic touchpoints.
• Identify account risks early through health monitoring and technical diagnostics, and drive mitigation plans.
• Run hands‑on workshops that help customers unlock full platform value.
• Partner with Sales on renewals and expansions by demonstrating value realization and usage growth, and relay customer requirements into Product and Engineering roadmaps.

Skills

Cloud-native apps

Containers

Kubernetes

DevSecOps

Cloud platforms AWS/Azure/GCP

Scripting

API integration

Communication

Stakeholder management

Cybersecurity

Tools

Helm

Terraform

Falco

Job description

Role overview

A senior customer-facing technologist is needed to own strategic relationships with a portfolio of enterprise and high-value customers of a cloud security platform. The role blends executive engagement, hands‑on technical guidance, and partnership with Sales, Product, Engineering, and Support to drive measurable security and business outcomes, and is based remotely with a focus on the Central United States.

Responsibilities

• Build and maintain trusted executive-level relationships from working engineers up to the C-suite.
• Collaborate with customer teams on deployments, reference architectures, and operational best practices for a runtime cloud security and threat-detection platform.
• Lead Success Planning, Outcome Mapping, Customer Business Reviews, and ongoing strategic touchpoints.
• Identify account risks early through health monitoring and technical diagnostics, and drive mitigation plans.
• Run hands‑on workshops that help customers unlock full platform value.
• Partner with Sales on renewals and expansions by demonstrating value realization and usage growth, and relay customer requirements into Product and Engineering roadmaps.

Requirements

• Several years in customer success, solutions engineering, professional services, or similar roles supporting enterprise cloud or security products.
• Strong understanding of cloud-native applications, containers, Kubernetes, and DevSecOps practices across AWS, Azure, and/or GCP.
• Scripting and API integration skills to support and troubleshoot deployments.
• Demonstrated success leading executive-level engagements and translating technical capabilities into business impact.
• Excellent communication, presentation, and stakeholder‑management skills, with experience managing incidents and root cause analysis.
• Background in cybersecurity or DevSecOps.

Nice to have

• CKAD, CKA, or CKS certifications.
• Hands‑on experience with Linux, Helm, Terraform, Kubernetes, and major cloud platforms.
• Prior work with Falco or comparable cloud detection tooling.

Benefits and work setup

• Remote position based in the Central U.S.
• U.S. annual compensation range of approximately $130,000–$163,000, depending on location, experience, and education.
• Additional wellness days, 401(k) plan with a 3% company match, parental and maternity leave, mental health support through a partner app, and a full health benefits package for employees and family.