Senior Field & Community Engagement Lead

Content Creators; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Finix is seeking a Senior Field & Community Manager to engage customers, partners, and advocates online and in person. You’ll manage our social and community presence and drive field marketing activations like executive dinners, meetups, and conferences to deepen relationships.

You’ll report to the Head of Marketing and collaborate with Sales, Creative & Design, and Product teams to turn customer stories into testimonials and case studies while maintaining brand voice.

Qualifications

• 5+ years in community management, field marketing, or event marketing.
• Proven experience planning and executing in-person events end-to-end.
• Exceptional written and verbal communication skills, with high emotional intelligence.
• Proficiency with social media management platforms, analytics dashboards, and basic design or video tools.
• Comfort managing budgets, vendors, and multiple concurrent events without dropping details.

Responsibilities

• Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channels.
• Plan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site execution.
• Curate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadership.
• Represent Finix at events to build relationships and visibility.
• Respond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive community.
• Identify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growth.
• Develop and enforce community guidelines, and monitor conversations to manage PR-sensitive situations.
• Measure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvement.
• Gather customer feedback and community insights and report trends to Product and Marketing.

Skills

Content strategy

Event planning

Guest list management

Community management

Tools

Social media tools

Analytics dashboards

Design basics

Video tools

Job description

Finix is seeking a Senior Field & Community Manager to engage customers, partners, and advocates online and in person. You’ll manage our social and community presence and drive field marketing activations like executive dinners, meetups, and conferences to deepen relationships.

You’ll report to the Head of Marketing and collaborate with Sales, Creative & Design, and Product teams to turn customer stories into testimonials and case studies while maintaining brand voice.