Senior Federal Experience Partner | Strategic GovTech Leader

Granicus; Washington; Teletrabalho; USD 112 000 - 125 000; Tempo integral

Resumo da oferta

Granicus is seeking a senior Experience Partner to manage enterprise Federal relationships and lead the full customer lifecycle from pre-sales through long-term delivery. You will drive cross-functional teams across GXG, Implementation, Product, Engineering, and Support to align customer goals with Granicus’ strategic vision.

The role emphasizes executive engagement, scalable consulting frameworks, and transformation planning, with a focus on travel to on-site Federal meetings and national scope.

Qualificações

• Bachelor's degree required or equivalent; master’s preferred.
• 7–10 years of senior consulting, customer success, or enterprise account management experience.
• Proven success managing strategic client relationships and driving growth.

Responsabilidades

• Lead strategic engagements with Federal enterprise customers and manage the full customer lifecycle from pre-sales to long-term delivery.
• Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development.
• Oversee multi-phase program delivery and ensure cross-functional alignment across teams.

Conhecimentos

Customer experience

Digital transformation

Public sector consulting

Enterprise program mgmt

Formação académica

Bachelor’s degree in Business, Public Administration, Communications, or related field

Ferramentas

CRM platforms

Analytics tools

Project management tools

Descrição da oferta de emprego

Granicus is seeking a senior Experience Partner to manage enterprise Federal relationships and lead the full customer lifecycle from pre-sales through long-term delivery. You will drive cross-functional teams across GXG, Implementation, Product, Engineering, and Support to align customer goals with Granicus’ strategic vision.

The role emphasizes executive engagement, scalable consulting frameworks, and transformation planning, with a focus on travel to on-site Federal meetings and national scope.