Senior FBO Customer Experience Manager

Velocity FBO Network; Lake Havasu City (AZ); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and vision insurance

Paid time off

401(k) retirement plan

Professional growth opportunities

Resumo da oferta

Velocity FBO Network is seeking a Customer Service Manager to lead front‑of‑house operations at our FBO. You will manage the customer service team, oversee billing and accounts receivable, and foster lasting client relationships with pilots, operators, and vendors.

The ideal candidate blends aviation knowledge with strong leadership, financial accuracy, and exceptional hospitality, with experience in aviation customer service and staff development.

Qualificações

• Bachelor’s degree in Aviation Management, Business, Accounting, or Hospitality preferred.
• 3–5 years of experience in FBO or aviation customer service, with at least 2 years in supervisory or management role.
• Experience managing accounts receivable, billing, or basic accounting processes.
• Strong understanding of general aviation operations, fueling, and ground handling services.
• Must have a valid driver’s license.
• Proven ability to build and sustain positive customer relationships.
• Strong communication and problem-solving abilities.

Responsabilidades

• Lead the customer service team in delivering world-class service to pilots, passengers, and operators.
• Build and maintain strong, long-term relationships with key customers, flight departments, and vendors.
• Oversee and assist CSRs as the primary contact for VIP, corporate, and charter clients.
• Proactively identify opportunities for improved service and increased revenue.
• Respond promptly and professionally to customer feedback, concerns, and service requests.
• Provide daily log updates to supervisor.

Conhecimentos

Leadership

Organizational skills

Multitasking

Communication

Problem-solving

Billing accuracy

Customer relationship management

Formação académica

Bachelor’s degree in Aviation Management, Business, Accounting, or Hospitality

Descrição da oferta de emprego

Velocity FBO Network is seeking a Customer Service Manager to lead front‑of‑house operations at our FBO. You will manage the customer service team, oversee billing and accounts receivable, and foster lasting client relationships with pilots, operators, and vendors.

The ideal candidate blends aviation knowledge with strong leadership, financial accuracy, and exceptional hospitality, with experience in aviation customer service and staff development.