FBO Operations & Customer Experience Leader

Avfuel; Grand Rapids (MI); Presencial; USD 80 000 - 120 000; Tempo integral

Resumo da oferta

Avfuel in Grand Rapids seeks a General Manager to oversee all facets of the FBO including customer relations, operations, safety and financial planning. You will lead staff, coordinate fuel, hangar and office services, and serve as the airport community liaison to maintain high levels of customer satisfaction.

The role requires a 4-year degree in Aviation or related field, strong leadership and communication skills, and proficiency with MS Office; a valid driver’s license and background check

Qualificações

• 4-year college degree in Aviation or related study or equivalent experience.
• Strong interpersonal, oral and written communication skills.
• General knowledge of business management and accounting.
• Proficient with personal computers and Microsoft Office products.

Responsabilidades

• Oversee all aspects of the FBO including customer relations and line operations.
• Coordinate planning and budgeting processes and base forecasting under guidance.
• Ensure safety culture with daily observations, audits, and safety meetings.
• Manage staffing levels and oversee day-to-day operations safely.
• Investigate incidents and ensure proper reporting and root-cause analysis.

Conhecimentos

Interpersonal communication

Verbal & written communication

Leadership

Budgeting/financial oversight

Microsoft Office

Formação académica

Bachelors in Aviation or related field

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Avfuel in Grand Rapids seeks a General Manager to oversee all facets of the FBO including customer relations, operations, safety and financial planning. You will lead staff, coordinate fuel, hangar and office services, and serve as the airport community liaison to maintain high levels of customer satisfaction.

The role requires a 4-year degree in Aviation or related field, strong leadership and communication skills, and proficiency with MS Office; a valid driver’s license and background check