FBO Operations Leader: Customer Service & Safety

Modern Aviation; Sacramento (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Life and disability coverage

Job summary

Modern Aviation in Sacramento is seeking an Assistant General Manager to support the General Manager in leading FBO operations, overseeing Line Service and Customer Service, and driving service excellence.

The role emphasizes staffing, training, safety, regulatory compliance, and collaboration across departments to deliver exceptional customer experiences while improving business performance.

Qualifications

• Bachelor's degree from an accredited college or university, or an equivalent combination of education and experience.
• Five to ten years of progressive FBO, aviation operations, or related management experience.
• Valid driver's license.
• Ability to lead multiple teams in a dynamic, fast paced environment.
• General knowledge of business management principles and financial operations preferred.
• Proficiency with Microsoft Office Suite and other business applications preferred.
• NATA or industry related certifications preferred.
• Demonstrated leadership experience in ramp and aviation operations preferred.
• Strong employee coaching, development, and performance management capabilities preferred.

Responsibilities

• Assist in the overall management of FBO operations, including Line Service and Customer Service functions.
• Directly supervise Line Supervisors and Customer Service Supervisors and provide indirect leadership to operational team members.
• Ensure service delivery standards are consistently achieved and provide service recovery when necessary.
• Lead shift briefings and departmental meetings to communicate operational priorities and expectations.
• Align staffing schedules with customer demand to maintain service levels and operational efficiency.
• Correspond with customers regarding tenant relations, transient business opportunities, and service related matters.
• Meet, greet, and assist customers with travel coordination, including hotel accommodations, ground transportation, catering, and other service requests.
• Serve as a liaison between the FBO and airport stakeholders to maintain positive community and business relationships.

Skills

Leadership

Operations management

Customer service

Regulatory compliance

Training & coaching

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Modern Aviation in Sacramento is seeking an Assistant General Manager to support the General Manager in leading FBO operations, overseeing Line Service and Customer Service, and driving service excellence.

The role emphasizes staffing, training, safety, regulatory compliance, and collaboration across departments to deliver exceptional customer experiences while improving business performance.