Senior Family Support Subsidy Specialist

Hive; Pleasanton (CA); Hybrid; USD 38,572 - 42,705; Full time

Benefits offered by this job

Medical, dental, and vision 100% for员工

14+ holidays + 4 flex holidays

Tuition Reimbursement

PTO

Life & LT Disability 100% coverage

403(b) plan

SEP‑IRA 5% Employer

Learning & Development

Financial wellness program

Competitive salary ranges

Job summary

Hively is seeking a Sr. Family Support Specialist to work with families in Alameda County, guiding them to access and pay for quality childcare. You will interview, enroll, and certify families for CalWORKs and/or CAPP, provide intake orientations, and support children and families across multiple sites.

A minimum of 2 years in childcare subsidy programs is required. The role offers a hybrid schedule after training, with a salary of $28-$31 per hour and benefits aligned with full‑time

Qualifications

• BA/BS with major coursework in social services or related field (or equivalent experience).
• 2+ years experience in childcare subsidy programs (CAPP, CalWORKS) and proficient in one or more program/regulations.
• Strong problem solving skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Office software and Google Suite.
• Knowledge of all aspects of business office procedures.
• Ability to communicate effectively both orally and in writing.
• Ability to develop and maintain good working relationships with diverse groups of people.
• Basic math skills.
• Strong organizational skills.
• Ability to appear for work on time.
• Ability to follow directions.
• Ability to understand and follow posted work rules and procedures.
• Flexibility to work from other office locations as required.

Responsibilities

• Interview, enroll, and certify families for CalWORKs and/or CAPP.
• Interview scheduled and drop‑in appointments/complete necessary re‑certifications.
• Perform new intake orientation presentations as needed.
• Conduct group intake appointments as needed.
• Respond to and resolve parent and provider issues.
• Maintain and update family, child and program files.
• Provide quality customer service for internal and external agency customers.
• Provide mentorship to new or developing team members.
• Input data into the computer system in an accurate and timely manner.
• Respond to requests for information from the public.
• Travel to co‑locations and satellite Hively offices as needed.
• Attend all training/technical assistance workshops.
• Attend all staff meetings.
• Other duties as assigned.

Skills

Problem solving

Oral & written communication

Organizational skills

Time management

Team mentorship

Education

BA/BS in social services

Equivalent experience

Tools

Microsoft Office

Google Suite

Job description

Hively is seeking a Sr. Family Support Specialist to work with families in Alameda County, guiding them to access and pay for quality childcare. You will interview, enroll, and certify families for CalWORKs and/or CAPP, provide intake orientations, and support children and families across multiple sites.

A minimum of 2 years in childcare subsidy programs is required. The role offers a hybrid schedule after training, with a salary of $28-$31 per hour and benefits aligned with full‑time