Senior Family Support Advocate (Hybrid; CalWORKs/CAPP)

Tri-Valley Career Center; Pleasanton (CA); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Health & Dependent Care FSA

Paid holidays and PTO

Tuition reimbursement

Employee appreciation program

Long-term disability insurance

403(b) plan

SEP-IRA with 5% employer contribution

Learning & Development opportunities

Financial wellness resources

Job summary

Hively is seeking a Sr. Family Support Specialist in the Pleasanton, CA area to guide families in accessing and paying for quality childcare and related services.

The role emphasizes CalWORKs and CAPP administration, helping parents navigate programs, and maintaining accurate program files while delivering excellent service to both families and providers. The position requires at least 2 years of relevant experience, strong problem solving, and excellent communication.

Qualifications

• BA/BS with major coursework in social services/human development or related field (or equivalent experience)
• 2+ years experience in Childcare Subsidy Programs (CAPP, CalWORKS), and proficient in one or more program and regulations
• Strong problem solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Ability to appear for work on time
• Ability to follow directions
• Ability to understand and follow posted work rules and procedures
• Flexibility to work from other office locations as required

Responsibilities

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
• Interview scheduled and drop-in appointments/complete necessary re-certifications
• Perform new intake orientation presentations as needed
• Conduct group intake appointments as needed
• Respond to and resolve parent and provider issues
• Maintain and update family, child and program files
• Provide quality customer service for internal and external agency customers
• Provide mentorship to new or developing team members
• Input data into the computer system in an accurate and timely manner
• Respond to requests for information from the public
• Travel to co-locations and satellite Hively offices as needed
• Attend all training/technical assistance workshops
• Attend all staff meetings
• Other duties as assigned

Skills

2+ years experience in child care aid

CalWORKs

CAPP

Problem solving

Communication (oral & written)

Organization

Data entry

Microsoft Office

Google Suite

Team mentorship

Punctuality

Education

BA/BS in social services/human development or related field

Equivalent experience

Tools

Microsoft Office

Google Suite

Job description

Hively is seeking a Sr. Family Support Specialist in the Pleasanton, CA area to guide families in accessing and paying for quality childcare and related services.

The role emphasizes CalWORKs and CAPP administration, helping parents navigate programs, and maintaining accurate program files while delivering excellent service to both families and providers. The position requires at least 2 years of relevant experience, strong problem solving, and excellent communication.