Sr. Family Support Specialist

Hive; Pleasanton (CA); Hybrid; USD 38,572 - 42,705; Full time

Benefits offered by this job

Medical, dental, and vision 100% for员工

14+ holidays + 4 flex holidays

Tuition Reimbursement

PTO

Life & LT Disability 100% coverage

403(b) plan

SEP‑IRA 5% Employer

Learning & Development

Financial wellness program

Competitive salary ranges

Job summary

Hively is seeking a Sr. Family Support Specialist to work with families in Alameda County, guiding them to access and pay for quality childcare. You will interview, enroll, and certify families for CalWORKs and/or CAPP, provide intake orientations, and support children and families across multiple sites.

A minimum of 2 years in childcare subsidy programs is required. The role offers a hybrid schedule after training, with a salary of $28-$31 per hour and benefits aligned with full‑time

Qualifications

• BA/BS with major coursework in social services or related field (or equivalent experience).
• 2+ years experience in childcare subsidy programs (CAPP, CalWORKS) and proficient in one or more program/regulations.
• Strong problem solving skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Office software and Google Suite.
• Knowledge of all aspects of business office procedures.
• Ability to communicate effectively both orally and in writing.
• Ability to develop and maintain good working relationships with diverse groups of people.
• Basic math skills.
• Strong organizational skills.
• Ability to appear for work on time.
• Ability to follow directions.
• Ability to understand and follow posted work rules and procedures.
• Flexibility to work from other office locations as required.

Responsibilities

• Interview, enroll, and certify families for CalWORKs and/or CAPP.
• Interview scheduled and drop‑in appointments/complete necessary re‑certifications.
• Perform new intake orientation presentations as needed.
• Conduct group intake appointments as needed.
• Respond to and resolve parent and provider issues.
• Maintain and update family, child and program files.
• Provide quality customer service for internal and external agency customers.
• Provide mentorship to new or developing team members.
• Input data into the computer system in an accurate and timely manner.
• Respond to requests for information from the public.
• Travel to co‑locations and satellite Hively offices as needed.
• Attend all training/technical assistance workshops.
• Attend all staff meetings.
• Other duties as assigned.

Skills

Problem solving

Oral & written communication

Organizational skills

Time management

Team mentorship

Education

BA/BS in social services

Equivalent experience

Tools

Microsoft Office

Google Suite

Job description

Who We Are

Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team.

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

The Opportunity

Reporting to the Program Manager, the Sr. Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible.

We are looking for candidates with at least 2 years of experience in this field, administering CalWORKs or CAPP.

What you’ll be doing:

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
• Interview scheduled and drop‑in appointments/complete necessary re‑certifications
• Perform new intake orientation presentations as needed
• Conduct group intake appointments as needed
• Respond to and resolve parent and provider issues
• Maintain and update family, child and program files
• Provide quality customer service for internal and external agency customers
• Provide mentorship to new or developing team members
• Input data into the computer system in an accurate and timely manner
• Respond to requests for information from the public
• Travel to co‑locations and satellite Hively offices as needed
• Attend all training/technical assistance workshops
• Attend all staff meetings
• Other duties as assigned

What you should bring:

• BA/BS with major coursework in social services/human development or related field (or equivalent experience)
• 2+ years experience in Childcare Subsidy Programs (CAPP, CalWORKS), and proficient in one or more program and regulations
• Strong problem solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Ability to appear for work on time
• Ability to follow directions
• Ability to understand and follow posted work rules and procedures
• Flexibility to work from other office locations as required

Preferred Knowledge, Skills and Abilities:

• Fluent in English and one or more of the following languages (Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Korean, Pashto, Urdu, Punjabi or Hindi)

Salary: $28 - $31 an hour

This role is eligible for a Hybrid schedule after completing training period.

Benefits

• Medical, dental, and vision plans covered at 100% for the employee
• Health & Dependent Care FSA
• 14 Paid Holidays + 4 flex holidays, including your birthday
• Generous paid time off policy (over 3 weeks per year)
• Tuition Reimbursement ($1,000/year)
• Employee Appreciation Program
• Life & Long Term Disability Insurance covered 100% by Hively
• 403(b) plan
• SEP‑IRA plan with an employer contribution of 5% of annual salary
• Learning & Development Opportunities
• Financial wellness program with unlimited access to personal financial advisors
• Industry competitive salary ranges

Note: Benefits described apply to full‑time, permanent positions only. Internships, temporary, part‑time, or contract roles are not generally eligible for most benefits.

Welcoming Candidates from All Backgrounds

Hively is proud to be an equal opportunity employer. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

Please note that applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.