APP Support Specialist

Davis Street; San Leandro (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Davis Street is seeking an APP Support Specialist to assist the Children’s Services Department with front desk reception, phones, and general administrative tasks. You will support the Alternative Payment Program (APP) and CalWORKs by processing applications and maintaining records with confidentiality and professionalism.

The ideal candidate will have strong computer skills (Word/Excel/PowerPoint/Outlook), excellent communication, and the ability to work well with diverse families in a

Qualifications

• Proficient computer skills with MS Office suite.
• Excellent telephone etiquette and customer service.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Ability to maintain confidentiality with sensitive information.

Responsibilities

• Provide front desk reception and telephone support.
• Assist with subsidized/non-subsidized child care applications and enrollment materials.
• Maintain client case files and organize records.
• Enter data accurately in CC3 software for programs.
• Update school district information and bell schedules as needed.
• Support special projects and administrative activities.
• Manage office supplies and records archiving.
• Attend trainings and staff meetings.

Skills

Customer service

Telephone etiquette

Organizational skills

Time management

Written & verbal communication

Privacy & confidentiality

Spanish (preferred)

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

We are seeking a detail-oriented, organized, and customer-service-oriented APP Support Specialist to support our Children’s Services Department. This position provides front desk reception, telephone support, administrative assistance, and program support for the Alternative Payment Program (APP) and CalWORKs programs.The ideal candidate is professional, dependable, and able to work effectively with diverse staff and families. Strong organizational skills, attention to detail, effective time management, and the ability to maintain confidentiality are essential for success in this role.

Responsibilities

• Provide front desk reception, respond to inquiries, manage incoming mail, and provide telephone support.
• Assist the Intake Coordinator with subsidized and non-subsidized child care applications, including screening applications, ranking applicants, maintaining eligibility lists, and preparing enrollment materials.
• Maintain client case files by preparing files, filing documents, organizing records, and archiving closed files.
• Perform accurate data entry in the CC3 child care software system for subsidized and non-subsidized programs.
• Assist with data entry, report preparation, and updates to school district information, bell schedules, and other program records.
• Support special projects and administrative activities for the Children’s Services Department.
• Assist with office supply inventory and ordering, records archiving, and file management.
• Attend workshops, training sessions, and staff meetings as assigned.
• Provide general administrative and program support to the Children’s Services Department.
• Perform other duties as assigned.

Requirements

• Spanish language skills are preferred.
• Strong computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent telephone etiquette, customer service, and general office skills.
• Strong organizational skills, attention to detail, and effective time management.
• Ability to prioritize multiple tasks, manage competing deadlines, and work efficiently in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to establish and maintain positive relationships with clients, families, and coworkers.
• Ability to work effectively with diverse staff and clients, including families experiencing stressful circumstances, with professionalism, empathy, and sensitivity.
• Ability to maintain strict confidentiality regarding information and records related to the department, children, families, and staff.
• Knowledge of child development programs is preferred.