APP Provider Support Specialist (Subsidized Childcare)

Davis Street; San Leandro (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Davis Street seeks a detail-oriented Provider Payment Support Specialist to assist childcare providers enrolled in subsidized programs. You will onboard providers, guide attendance reporting, and manage reimbursement records with accuracy and care.

The role emphasizes customer service, policy interpretation, and careful data entry in CC4 systems, with strong collaboration and regulatory compliance awareness.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, data entry, or childcare subsidy programs.
• Strong computer skills including Microsoft Office and database systems.
• Excellent customer service, communication, organizational, and problem-solving skills.
• Strong attention to detail with the ability to identify discrepancies and maintain accurate records.
• Ability to understand and interpret policies, procedures, and government regulations.
• Ability to work professionally and sensitively with diverse individuals and low-income families.

Responsibilities

• Onboard and support childcare providers participating in subsidized childcare programs.
• Train and assist providers with attendance reporting and invoicing procedures using CareConnect.
• Enter, update, and maintain provider information and reimbursement records in the CC4 childcare system.
• Assist providers with attendance forms, reimbursement documentation, and direct deposit enrollment.
• Follow up with providers regarding missing or late attendance submissions.
• Respond to provider inquiries and explain reimbursement policies, procedures, and requirements.
• Maintain accurate records and documentation for reporting, compliance, and audits.
• Manage TrustLine records, including clearances, denials, closures, and Exempt Non-Relative status.
• Support compliance with childcare subsidy program regulations and reporting requirements.
• Participate in staff meetings, training sessions, agency events, and other assigned duties.

Skills

Customer service

Data entry

Attention to detail

Communication

Problem-solving

Microsoft Office

Education

High school diploma or equivalent

Tools

CareConnect

CC4 childcare system

Microsoft Office

Job description

Davis Street is seeking a detail-oriented and customer-service-focused Provider Payment Support Specialist to support childcare providers participating in subsidized childcare programs.This position serves as a key point of contact for childcare providers, assisting with onboarding, attendance reporting, reimbursement inquiries, and program compliance. The ideal candidate is organized, dependable, and comfortable working with detailed records while providing excellent customer service.

Responsibilities

• Onboard and support childcare providers participating in subsidized childcare programs.
• Train and assist providers with attendance reporting and invoicing procedures using CareConnect.
• Enter, update, and maintain provider information and reimbursement records in the CC4 childcare system.
• Assist providers with attendance forms, reimbursement documentation, and direct deposit enrollment.
• Follow up with providers regarding missing or late attendance submissions.
• Respond to provider inquiries and explain reimbursement policies, procedures, and requirements.
• Maintain accurate records and documentation for reporting, compliance, and audits.
• Manage TrustLine records, including clearances, denials, closures, and Exempt Non-Relative status.
• Support compliance with childcare subsidy program regulations and reporting requirements.
• Participate in staff meetings, training sessions, agency events, and other assigned duties.

Requirements

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, data entry, or childcare subsidy programs.
• Strong computer skills, including Microsoft Office and database systems.
• Excellent customer service, communication, organizational, and problem-solving skills.
• Strong attention to detail with the ability to identify discrepancies and maintain accurate records.
• Ability to understand and interpret policies, procedures, and government regulations.
• Ability to work professionally and sensitively with diverse individuals and low-income families.

Preferred Qualifications

• Experience with California subsidized childcare programs, Alternative Payment Programs (APP), CalWORKs Child Care, or Resource & Referral agencies.
• Knowledge of childcare attendance reporting and provider reimbursement procedures.