Senior Facilities & Operations Leader

SP+; Phoenix (AZ); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and paid time off

Job summary

SP+ is seeking a Senior Facility Manager in Phoenix, AZ to lead the operation, build client relations, and manage budgets. You will oversee staffing, training, and ensuring top-notch customer service while driving revenue and maintaining safety standards.

The role requires strong leadership, budgeting, and communication skills. Competitive salary ($90,000-$95,000) with comprehensive benefits and growth opportunities within the SP+ network.

Qualifications

• Bachelor's degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage and motivate team members.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multi-task or work independently.
• Ability to react and problem solve quickly.
• Ability to understand and communicate company policies and procedures.
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets.
• Ability to learn internal computer programs.
• Prior experience developing budgets and P&L review a plus.
• Parking management experience preferred but not required.
• License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record

Responsibilities

• Deliver premier customer service to our clients.
• Hiring ideal frontline employees and providing training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.
• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.
• Ensure pro-active communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve aesthetics of the facility.
• Assist in recommendations to maximize revenues, including parking rate studies, local and online consumer marketing plans or prepaid parking services.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations and comply with OSHA.

Skills

Leadership

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

Policy communication

Microsoft Word

Microsoft Excel

Google Sheets

Internal software

Budgeting & P&L

Parking management

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Google Documents

Spreadsheets

Job description

SP+ is seeking a Senior Facility Manager in Phoenix, AZ to lead the operation, build client relations, and manage budgets. You will oversee staffing, training, and ensuring top-notch customer service while driving revenue and maintaining safety standards.

The role requires strong leadership, budgeting, and communication skills. Competitive salary ($90,000-$95,000) with comprehensive benefits and growth opportunities within the SP+ network.