Senior Facilities Manager – 24/7 Ops & Client Experience

JLL; Palo Alto (CA); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

JLL is seeking a seasoned Facilities Manager to lead site operations in a professional office setting in Palo Alto. You will guide a skilled team, manage budgets, and ensure service levels meet SLAs and KPIs while delivering value to clients and promoting safety and sustainability.

You will collaborate with Senior Facilities Managers, coordinate with vendors, drive continuous improvement, and maintain positive client relationships.

Qualifications

• Minimum 5-8 years Facilities Management experience with demonstrated experience managing facilities teams.

Responsibilities

• Develop and execute overall facilities team vision while assisting in strategic direction for operations and maintenance teams.
• Oversee operational aspects of properties to protect, maintain, and improve client site value while conducting routine site inspections.
• Drive continuous improvement in site performance while managing third-party contractors and vendors engaged in property operations and maintenance.
• Develop and maintain positive relationships with Client Managers and Operations teams while serving as primary client interface for service delivery satisfaction.
• Transform existing operational practices to leverage JLL tools, processes, and best practices while maintaining sites using SLAs and KPIs.
• Establish safety-first culture by promoting safe work practices, timely training, and best practices while fostering collaborative teamwork environment.
• Team with Senior Facilities Manager to develop and maintain operating budgets while meeting cost savings targets and managing work within budget constraints.
• Engage building occupants on sustainability best practices, fostering culture of environmental stewardship and encouraging behaviors that support organization's sustainability commitments.
• Collaborate with sustainability team to monitor key metrics, identify opportunities for improvement, and drive measurable progress towards organization's sustainability targets.

Skills

Facilities management

Client relations

Budget management

CMMS

MS Office

Leadership

Safety procedures

Vendor management

Problem solving

Education

Bachelor's degree in related field

Tools

CMMS

Microsoft Office

Job description

JLL is seeking a seasoned Facilities Manager to lead site operations in a professional office setting in Palo Alto. You will guide a skilled team, manage budgets, and ensure service levels meet SLAs and KPIs while delivering value to clients and promoting safety and sustainability.

You will collaborate with Senior Facilities Managers, coordinate with vendors, drive continuous improvement, and maintain positive client relationships.