Senior F&B Operations & Guest Experience Lead

Vaco LLC; Yulee (FL); On-site; USD 70,000 - 97,000; Full time

Job summary

Vaco seeks a hands-on Senior Operations & Guest Experience Manager to oversee daily operations, a small service team, scheduling, inventory, and budgeting in a high-touch environment.

The role requires a proactive leader who can develop staff, uphold exceptional guest service standards, coordinate with internal teams, and adapt to events while ensuring efficient operations. This position may require flexibility to work evenings and weekends.

Qualifications

• High School Diploma or equivalent.
• 4+ years of hospitality, guest services, operations, or related experience.
• 2+ years of leadership or management experience.
• Experience with scheduling, budgeting, inventory management, and employee development.
• Strong Microsoft Office skills, particularly Word and Excel.

Responsibilities

• Lead and develop a small service operations team through coaching, training, and performance management.
• Manage staffing, scheduling, timekeeping, and coverage planning.
• Ensure exceptional guest experiences through personalized, detail-oriented service.
• Oversee inventory, purchasing, vendor relationships, and departmental budgets.
• Coordinate with internal teams to ensure seamless execution of daily operations and special events.
• Monitor service standards and implement process improvements.
• Resolve guest concerns professionally and efficiently.
• Support special events and step into operational roles when needed.
• Maintain supplies, equipment, and operational readiness across all service areas.
• Forecast staffing and resource needs based on historical trends and upcoming activities.

Skills

Leadership

Scheduling

Budgeting

Inventory management

Employee development

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Vaco seeks a hands-on Senior Operations & Guest Experience Manager to oversee daily operations, a small service team, scheduling, inventory, and budgeting in a high-touch environment.

The role requires a proactive leader who can develop staff, uphold exceptional guest service standards, coordinate with internal teams, and adapt to events while ensuring efficient operations. This position may require flexibility to work evenings and weekends.