Food & Beverage Manager

Vaco LLC; Yulee (FL); On-site; USD 70,000 - 97,000; Full time

Job summary

Vaco seeks a hands-on Senior Operations & Guest Experience Manager to oversee daily operations, a small service team, scheduling, inventory, and budgeting in a high-touch environment.

The role requires a proactive leader who can develop staff, uphold exceptional guest service standards, coordinate with internal teams, and adapt to events while ensuring efficient operations. This position may require flexibility to work evenings and weekends.

Qualifications

• High School Diploma or equivalent.
• 4+ years of hospitality, guest services, operations, or related experience.
• 2+ years of leadership or management experience.
• Experience with scheduling, budgeting, inventory management, and employee development.
• Strong Microsoft Office skills, particularly Word and Excel.

Responsibilities

• Lead and develop a small service operations team through coaching, training, and performance management.
• Manage staffing, scheduling, timekeeping, and coverage planning.
• Ensure exceptional guest experiences through personalized, detail-oriented service.
• Oversee inventory, purchasing, vendor relationships, and departmental budgets.
• Coordinate with internal teams to ensure seamless execution of daily operations and special events.
• Monitor service standards and implement process improvements.
• Resolve guest concerns professionally and efficiently.
• Support special events and step into operational roles when needed.
• Maintain supplies, equipment, and operational readiness across all service areas.
• Forecast staffing and resource needs based on historical trends and upcoming activities.

Skills

Leadership

Scheduling

Budgeting

Inventory management

Employee development

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Senior Operations & Guest Experience Manager

Overview

We are seeking a hands-on, service-focused leader to oversee daily operations, team performance, guest experience, scheduling, inventory, and budgeting in a private, high-touch environment. This role requires a balance of operational leadership, administrative ownership, and frontline support to ensure exceptional service standards.

Key Responsibilities

• Lead and develop a small service operations team through coaching, training, and performance management.
• Manage staffing, scheduling, timekeeping, and coverage planning.
• Ensure exceptional guest experiences through personalized, detail-oriented service.
• Oversee inventory, purchasing, vendor relationships, and departmental budgets.
• Coordinate with internal teams to ensure seamless execution of daily operations and special events.
• Monitor service standards and implement process improvements.
• Resolve guest concerns professionally and efficiently.
• Support special events and step into operational roles when needed.
• Maintain supplies, equipment, and operational readiness across all service areas.
• Forecast staffing and resource needs based on historical trends and upcoming activities.

Qualifications

• High School Diploma or equivalent required.
• 4+ years of hospitality, guest services, operations, or related experience.
• 2+ years of leadership or management experience.
• Experience with scheduling, budgeting, inventory management, and employee development.
• Strong Microsoft Office skills, particularly Word and Excel.

Preferred Skills

• Proven ability to lead, motivate, and develop teams.
• Strong organizational and planning skills.
• Excellent customer service and communication abilities.
• Experience managing multiple service styles, events, and guest expectations.
• Knowledge of beverage and inventory operations.
• Strong problem-solving, decision-making, and financial management skills.
• High level of professionalism, discretion, and attention to detail.

Work Environment

• Active, hands-on role requiring standing, walking, lifting, and event support.
• Flexibility to work evenings, weekends, holidays, and special events as needed.
• Indoor and outdoor work environments with varying conditions.

Ideal Candidate

We're looking for a proactive leader who can independently manage operations, develop employees, maintain high service standards, and willingly work alongside the team when needed. The ideal candidate is organized, adaptable, professional, and committed to delivering an exceptional guest experience.