Senior Experimentation & Adoption Advisor

Optimizely; Austin (TX); On-site; USD 109,000 - 185,000; Full time

Job summary

Optimizely is seeking a Senior Value & Adoption Advisor (Experimentation) to blend product expertise with strategic customer consulting. You will work with priority and at-risk customers to assess adoption, maturity and value, then deliver outcome-focused recommendations and workshops acrossExperimentation, Personalization, Analytics and Agentic platforms.

Lead guidance on program goals, governance, and AI-enabled capabilities, collaborating with success, product, education and services teams to

Qualifications

• 5+ years experience in experimentation/CRO, on client or agency side.
• Strong understanding of experimentation best practices.
• Ability to communicate with stakeholders at all levels.
• Strong facilitation and storytelling skills.
• Curiosity about AI-enabled workflows and responsible adoption.
• Strong analytical and problem-solving skills.
• Ability to manage multiple engagements in a fast-paced environment.
• Strong cross-functional collaboration.

Responsibilities

• Consult directly with strategic, high-risk and under-adopted accounts to assess product usage, experimentation maturity, and opportunities to increase adoption and value.
• Lead structured maturity and value assessments, using product data, customer context, program goals and best practices to identify gaps and build prioritized recommendations and success plans.
• Provide strategic guidance on experimentation program development, including goals and measurement, ideation, prioritization, governance, executive sponsorship, operating models, analysis and results communication.
• Support customers with adoption of agentic patform & AI-powered capabilities by identifying relevant use cases, demonstrating available agents and workflows, and providing guidance on how to embed them into experimentation processes.
• Guide customers toward broader and deeper use of Optimizely capabilities, including adoption of underused functionality, new product experiences and advanced experimentation approaches where they align with customer goals and program maturity.
• Partner with customer stakeholders from practitioners through senior leaders and executives to connect product adoption to business outcomes and strengthen sponsorship.
• Collaborate closely with Optimizely Customer Success, Product, Education, and Professional Services to provide a unified customer experience, surface adoption barriers and drive outcome-focused retention and renewal impact.
• Translate product usage, maturity signals and customer feedback into actionable insights, including adoption trends, program risks, business impact and opportunities for future product usage or capability development.
• Create and scale repeatable adoption plays, enablement, communications and resources that support both targeted customer interventions and broader adoption priorities across the customer base.

Skills

Experimentation/CRO

Stakeholder management

Facilitation & storytelling

AI-enabled workflows

Analytical skills

Education

Bachelor's degree

Job description

Optimizely is seeking a Senior Value & Adoption Advisor (Experimentation) to blend product expertise with strategic customer consulting. You will work with priority and at-risk customers to assess adoption, maturity and value, then deliver outcome-focused recommendations and workshops acrossExperimentation, Personalization, Analytics and Agentic platforms.

Lead guidance on program goals, governance, and AI-enabled capabilities, collaborating with success, product, education and services teams to