Senior Experience Store Lead — Tech Concierge & Coach

2020 Companies, Inc.; Minneapolis (MN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Weekly Pay

DailyPay on-demand

Health, dental, and vision benefits

401(k) with company matching

Paid time off and holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Job summary

Samsung Experience Store in Bloomington, MN is seeking a Senior Experience Store Specialist to act as a player-coach, guiding the team and delivering an immersive customer experience with Samsung products.

You will open/close the store, mentor staff, greet customers, diagnose basic device issues, upsell bundles, and ensure brand standards while meeting sales goals in a dynamic retail environment.

Qualifications

• Customer-focused sales approach and building strong customer relationships.
• Drives results and meets targets under pressure.
• Earns trust through honesty, integrity, and authentic communication.
• Persuades customers to buy through compelling product knowledge.
• Adaptability to changing market conditions and customer needs.
• Coaches and motivates a sales team to achieve performance goals.

Responsibilities

• Act as a player-coach, leading by example on the sales floor while guiding and mentoring team members.
• Support store management with day-to-day operational tasks including inventory checks and reporting.
• Open and close the store, ensuring procedures are followed with precision.
• Greet customers with energy and ask open-ended questions to uncover needs and provide solutions.
• Upsell product bundles and guide customers through the sales journey.

Skills

Customer focus

Drives results

Instills trust

Persuades

Situational adaptability

Team leadership

Job description

Samsung Experience Store in Bloomington, MN is seeking a Senior Experience Store Specialist to act as a player-coach, guiding the team and delivering an immersive customer experience with Samsung products.

You will open/close the store, mentor staff, greet customers, diagnose basic device issues, upsell bundles, and ensure brand standards while meeting sales goals in a dynamic retail environment.