Senior Experience Store Lead & Tech Concierge

2020 Companies; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

DailyPay on-demand pay

Health, dental, vision

401(k) package

Paid time off and holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Job summary

Samsung Experience Store in Bloomington, MN, is hiring a Senior Experience Store Specialist for full-time, on-site work. You will be a player-coach, guiding a sales team while opening/closing the store and supporting daily operations.

You’ll engage customers with energy, uncover needs, and provide personalized Samsung solutions, including basic troubleshooting and upselling bundles. Expect evenings and weekends in a retail environment, with competitive compensation and a strong benefits package.

Qualifications

• Customer Focus: Building a strong customer relationship and delivering customer-centric solutions.
• Drives Results: Consistently achieving results, even under challenging circumstances.
• Instills Trust: Gaining the confidence and trust of others through honesty and integrity.
• Persuades: Using compelling arguments to gain the support and commitment of others.
• Situational Adaptability: Highly adaptable with the ability to adjust sales strategies to meet evolving needs.
• Team Leadership: Proven ability to coach, mentor, and motivate a sales team to achieve performance goals.

Responsibilities

• Act as a player-coach on the sales floor, guiding and mentoring team members.
• Support store management with daily operations, inventory checks, and reporting.
• Open and close the store with precision and care.
• Greet customers with energy, uncover needs, and provide personalized tech solutions.
• Upsell product bundles and complementary items with confidence.
• Handle escalations with empathy and maintain a positive customer experience.
• Help the team achieve overall sales targets and store performance goals.

Skills

Customer focus

Results oriented

Instills trust

Persuasion

Adaptability

Team leadership

Job description

Samsung Experience Store in Bloomington, MN, is hiring a Senior Experience Store Specialist for full-time, on-site work. You will be a player-coach, guiding a sales team while opening/closing the store and supporting daily operations.

You’ll engage customers with energy, uncover needs, and provide personalized Samsung solutions, including basic troubleshooting and upselling bundles. Expect evenings and weekends in a retail environment, with competitive compensation and a strong benefits package.