Senior Experience Store Lead — Tech Concierge

2020 Companies; Minneapolis (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

DailyPay

Health, Dental, and Vision Benefits

401(k) with company matching

Paid time off and holidays

Scholarship opportunities for employee

Employee Assistance Program

Leadership Development Program

Job summary

Samsung and 2020 Companies are seeking a passionate Senior Experience Store Specialist to join our team in Bloomington, MN. You’ll work as a player-coach on the sales floor, delivering immersive experiences with Samsung products while guiding your team to success and ensuring smooth daily operations.

This full-time role requires opening/closing the store, engaging customers, discovering needs with open-ended questions, performing basic device troubleshooting, and driving strong sales performance

Qualifications

• Customer-focused relationship building is essential.
• Consistently drives results, even in challenging circumstances.
• Honesty, integrity and authenticity to earn trust.
• Persuasive communication to gain buy-in.
• Highly adaptable sales approach to changing conditions.
• Proven ability to coach and mentor a sales team.
• Available to work evenings, weekends, and holidays in retail.

Responsibilities

• Lead by example on the sales floor while mentoring team.
• Assist store management with inventory checks, reporting, and brand standards.
• Open and close the store with precise procedures.
• Greet customers with energy and a welcoming attitude.
• Ask open-ended questions to uncover needs and tailor solutions.
• Guide customers through entire sales journey with Samsung products.
• Provide basic device troubleshooting and handle service tickets.
• Upsell product bundles and complementary items.
• Handle escalations with empathy and positive resolutions.
• Aim to crush personal sales goals and support team targets.

Skills

Customer Focus

Drives Results

Instills Trust

Persuades

Situational Adaptability

Team Leadership

Evenings / Weekends Availability

Job description

Samsung and 2020 Companies are seeking a passionate Senior Experience Store Specialist to join our team in Bloomington, MN. You’ll work as a player-coach on the sales floor, delivering immersive experiences with Samsung products while guiding your team to success and ensuring smooth daily operations.

This full-time role requires opening/closing the store, engaging customers, discovering needs with open-ended questions, performing basic device troubleshooting, and driving strong sales performance