Senior Experience Researcher - Fintech & Banking UX

Next Frontier Capital; Wilmington (DE); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase seeks an Experience Research Senior Associate in Connected Commerce – Banking Payments to shape user experiences across products. You will lead studies, translate findings into actionable design recommendations, and collaborate with cross‑functional teams to influence product decisions.

With 3+ years in UX research and strong mixed-methods expertise, you will stay ahead of industry trends and help align research with business metrics and customer satisfaction goals.

Qualifications

• 3+ years of experience in generative and evaluative user experience research using advanced methods
• Proficiency in both quantitative and qualitative research methods, including surveys, interviews, ethnography, and data analysis
• Advanced knowledge of UX design principles and ethnographic influence on user experiences
• Understanding and applying current research practices to inform experience designs

Responsibilities

• Conduct and execute studies using surveys, interviews, ethnography, and mixed methods to gather customer insights
• Analyze data to identify patterns and provide actionable recommendations for UX design decisions
• Collaborate with cross‑functional teams to integrate insights into product development
• Contribute to the creation and refinement of experience research strategies aligned with business goals
• Stay current with industry trends to inform team insights

Skills

UX research

Quantitative research

Qualitative research

Surveys design

Interviews design

Ethnography

Data analysis

UX design principles

Cross-functional collaboration

Education

Master's or PhD in a field with advanced research training

Job description

Chase seeks an Experience Research Senior Associate in Connected Commerce – Banking Payments to shape user experiences across products. You will lead studies, translate findings into actionable design recommendations, and collaborate with cross‑functional teams to influence product decisions.

With 3+ years in UX research and strong mixed-methods expertise, you will stay ahead of industry trends and help align research with business metrics and customer satisfaction goals.