Senior Experience & Market Research Associate — Payments

JPMorgan Chase & Co.; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Experience & Market Research Senior Associate within the Corporate Investment Bank Payments Experience Design team to design and execute mixed-methods market and experience research that informs product strategy and customer outcomes.

You'll blend qualitative and quantitative approaches, develop questionnaires and discussion guides, conduct interviews, analyze data, and translate findings into actionable recommendations for design, product management,

Qualifications

• 3+ years of experience in market research, experience research, insights, or a related field.
• Demonstrated ability to independently design and execute both qualitative and quantitative research studies from scoping through reporting.
• Strong questionnaire-development skills, including writing clear and unbiased questions, selecting appropriate response scales, and applying sound survey-design principles.
• Experience analyzing quantitative data using tools such as Excel, Qualtrics, or statistical software, with the ability to clean data, create cross-tabulations, interpret results, and identify meaningful differences and trends.

Responsibilities

• Design and execute end-to-end mixed-methods market and experience research, using qualitative and quantitative approaches such as surveys, interviews, focus groups, ethnography, concept testing, and secondary research
• Draft clear, unbiased questionnaires, discussion guides, screeners, and other research instruments aligned to business and research objectives
• Analyze quantitative and qualitative data, identify meaningful patterns and trends, assess the strength of findings, and translate results into actionable recommendations
• Produce well-structured, accurate, and compelling reports, presentations, and executive summaries tailored to stakeholders at all levels
• Manage research projects with strong attention to detail, including study planning, fieldwork, data quality checks, documentation, timelines, and stakeholder communication
• Support the operation and governance of research panels, including participant recruitment, panel health, communications, data integrity, compliance, and vendor coordination
• Collaborate with cross-functional partners to integrate customer and market insights into product strategy, prioritization, and experience design
• Connect research questions and findings to business goals, customer outcomes, and relevant success metrics
• Champion customer needs, behaviors, and pain points, and stay current on market trends, research methodologies, and analytical practices

Skills

Market research

Experience research

Questionnaire design

Data analysis

Report writing

Project management

Cross-functional collaboration

Communication

Tools

Qualtrics

Excel

PowerPoint

Job description

JPMorgan Chase & Co. in New York seeks an Experience & Market Research Senior Associate within the Corporate Investment Bank Payments Experience Design team to design and execute mixed-methods market and experience research that informs product strategy and customer outcomes.

You'll blend qualitative and quantitative approaches, develop questionnaires and discussion guides, conduct interviews, analyze data, and translate findings into actionable recommendations for design, product management,