Senior Experience Manager

Jobtailor; California (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced events and client services leader to oversee mid-to-large scale experience projects from kickoff through execution in the United States. You will serve as the main client contact, facilitate calls, present updates, and guide strategic conversations while coordinating with cross-functional teams.

You will manage timelines, budgets, and internal workflows using agency tools, lead planning meetings, and design all elements of the experience lifecycle including

Qualifications

• 6–8 years of experience in event planning and client services (agency experience preferred).
• Proven success managing complex projects with multiple stakeholders and moving parts.
• Strong leadership and relationship-building skills.
• Exceptional organization, attention to detail, and follow-through.
• Ability to adapt quickly, communicate clearly, and lead with positivity.
• Professional presence and poise in all client interactions.
• Candidates must be based in California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, or Wisconsin.
• Applicants must be legally authorized to work in the United States at the time of application and throughout employment.
• No visa sponsorship now or in the future, including H-1B, TN, or other employment-based visas.

Responsibilities

• Lead mid-to-large scale experience projects from kickoff through execution.
• Serve as the primary point of contact for clients.
• Facilitate client calls, present project updates, and guide strategic conversations.
• Manage project timelines, budgets, and internal workflows using agency tools and systems.
• Lead internal planning meetings and cross-functional collaboration.
• Design and execute all elements of the experience lifecycle, including agenda creation, venue planning, food & beverage, transportation, and gifting.
• Collaborate with design and sourcing teams on creative concepts and vendor selection.
• Oversee vendor negotiations, contracts, and onsite staffing plans.
• Travel for site visits and onsite execution approximately 25–30%.
• Lead post-project reconciliation and billing processes.
• Conduct internal debriefs and contribute to continuous improvement.

Skills

Event Planning

Client Services

Project Management

Vendor Negotiation

Cross-Functional Collaboration

Tools

Agency Tools

Project Management Systems

Job description

• Lead mid-to-large scale experience projects from kickoff through execution
• Serve as the primary point of contact for clients
• Facilitate client calls, present project updates, and guide strategic conversations
• Manage project timelines, budgets, and internal workflows using agency tools and systems
• Lead internal planning meetings and cross-functional collaboration
• Design and execute all elements of the experience lifecycle, including agenda creation, venue planning, food & beverage, transportation, and gifting
• Collaborate with design and sourcing teams on creative concepts and vendor selection
• Oversee vendor negotiations, contracts, and onsite staffing plans
• Travel for site visits and onsite execution approximately 25–30%
• Lead post-project reconciliation and billing processes
• Conduct internal debriefs and contribute to continuous improvement

Requirements

• 6–8 years of experience in event planning and client services (agency experience preferred)
• Proven success managing complex projects with multiple stakeholders and moving parts
• Strong leadership and relationship-building skills
• Exceptional organization, attention to detail, and follow-through
• Ability to adapt quickly, communicate clearly, and lead with positivity
• Professional presence and poise in all client interactions
• Candidates must be based in California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, or Wisconsin
• Applicants must be legally authorized to work in the United States at the time of application and throughout employment
• No visa sponsorship now or in the future, including H-1B, TN, or other employment-based visas

Core Competencies

Demonstrates expertise in leading mid-to-large scale experience projects, managing complex timelines and budgets, and fostering strong client relationships. Proficient in event planning, vendor negotiations, and cross-functional collaboration to ensure successful project execution.

Highest-signal resume keywords

• Event Planning
• Client Services
• Project Management
• Vendor Negotiation
• Cross-Functional Collaboration

Hard Skills

• Project Management
• Event Planning
• Budget Management
• Vendor Negotiation
• Onsite Execution
• Agenda Creation
• Transportation Coordination
• Food & Beverage Planning
• Gifting Management
• Post-Project Reconciliation

Soft Skills

• Leadership
• Relationship Building
• Attention to Detail
• Clear Communication
• Adaptability

Industry Keywords

• Client Interaction
• Stakeholder Management
• Continuous Improvement
• Site Visits
• Professional Presence

Tools & Technologies

• Agency Tools
• Project Management Systems