White-Glove Club Experience Lead

Equinox; Bethesda (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary Club membership

30-50% discounts on Equinox products &

Industry-leading commission options

Job summary

Equinox is seeking an Experience Lead to be the standard-bearer on the club floor, ensuring a pristine, safe environment while delivering exceptional, service-driven experiences. You will blend precision with hospitality to elevate member interactions and drive ancillary revenue through educated engagement.

This role requires guest-focused communication, proactive problem-solving, and a passion for health and fitness.

Qualifications

• Real passion for health, fitness, and hospitality.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Proven ability to engage members and influence behavior professionally.
• CPR/AED certification, or willingness to obtain upon hire.
• Flexible availability, including early mornings, evenings, weekends and holidays.
• Minimum of 1 year in customer service or related experience.
• Reliable, professional, computer literate, energetic and friendly.

Responsibilities

• Maintain immaculate fitness floor standards through re-racking, organization and cleaning protocols.
• Conduct daily equipment checks and opening/closing checklists; escalate maintenance as needed.
• Maintain a constant floor presence, monitoring usage and member needs.
• Support front desk and facilitate seamless group fitness class transitions as needed (concierge).
• Maintain CPR/AED certification and act as on-floor first responder for incidents.
• Ensure adherence to LPMS and safety standards, addressing member conduct professionally.
• Deliver a warm, personalized, white-glove experience for every member, especially first-timers.
• Engage members proactively to drive retention and address poor behavior.
• Promote Equifit sessions, Spa services, and Pilates through service-based selling.
• Maintain updated knowledge of current offerings, pricing and promotions.

Skills

Genuine passion for health & fitness

Strong interpersonal skills

Effective communication

Multitasking in fast-paced environment

Engage members professionally

CPR/AED certification or willingness

Flexible availability including early/

Job description

Equinox is seeking an Experience Lead to be the standard-bearer on the club floor, ensuring a pristine, safe environment while delivering exceptional, service-driven experiences. You will blend precision with hospitality to elevate member interactions and drive ancillary revenue through educated engagement.

This role requires guest-focused communication, proactive problem-solving, and a passion for health and fitness.