Senior Experience Design Lead: AI-Driven Transformation

Travelers Companies, Inc.; Hartford (CT); On-site; USD 120,000 - 199,000; Full time

Job summary

Travelers' Experience Design (XD) team is seeking a Senior Experience Design Lead to guide the One Surety Value Stream, including Commercial Surety & Construction Services. You will lead a small team of designers, drive research, and integrate AI-enabled capabilities into cross-cutting experiences.

You will set experience vision, translate insights into action, and define product and service solutions while mentoring the XD team and ensuring alignment with brand standards.

Qualifications

• Experience leading design teams for large-scale initiatives.
• Plan and execute qualitative user research and usability testing.
• Strong knowledge of WCAG accessibility standards.

Responsibilities

• Provide domain expertise and design leadership across initiatives, guiding product vision and strategy.
• Lead research and design of solutions by defining concepts, journeys, IA, personas, interactions, and visuals.
• Plan and conduct qualitative user research and usability testing; synthesize insights for stakeholders.
• Collaborate with end users, business and tech partners, and outside stakeholders with a human-centered focus.

Skills

Design leadership

Research leadership

Human-centered design

Accessibility knowledge

Tools

Travelers Design System

Axe accessibility tool

Screen readers

Job description

Travelers' Experience Design (XD) team is seeking a Senior Experience Design Lead to guide the One Surety Value Stream, including Commercial Surety & Construction Services. You will lead a small team of designers, drive research, and integrate AI-enabled capabilities into cross-cutting experiences.

You will set experience vision, translate insights into action, and define product and service solutions while mentoring the XD team and ensuring alignment with brand standards.