VP of Experience Design, Personal Insurance

Travelers Companies, Inc.; Hartford (CT); On-site; USD 182,000 - 301,000; Full time

Job summary

Travelers Companies, Inc. is seeking an Assistant Vice President of Experience Design in Personal Insurance to lead the definition of strategies and processes for discovering and delivering valuable user experiences.

You will guide XD teams, shape vision across workstreams, and collaborate with journey/product/engineering leaders to align with company objectives. You will manage a team, coach senior staff, recruit top talent, and ensure XD practices drive measurable improvements for customers,

Responsibilities

• Leverage domain-specific expertise and leadership to contribute to functional business plans with bottom-line impact for the company, and serve as a trusted advisor and expert across business areas.
• Guide effective communication of design strategies and objectives, ensuring the coordination of work across teams and organizations, and enabling continuous collection, analysis, and application of feedback.
• Establish and manage achievement of XD function strategic objectives for your organization, including policies, practices, staffing, and budgets.
• Set strategic priorities and guide others in collaborative definition and refinement of models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, etc.) leveraging and shaping design objectives, principles, and standards.
• Support and promote a culture of research and testing that engages various stakeholders in observing and understanding the experiences of users and invests in effective measurement of human-centered outcomes.
• Partner across functions to foster a collaborative environment and champion a human-centered approach that leverages research-based insights, experimentation, and data-informed decision making, enabling key stakeholders to participate in the creation of design strategy and objectives.
• Set strategic objectives and approaches and guide the definition and adoption of new and improved tools, methods, and processes.
• Coach and mentor senior XD staff and leaders to ensure their advancement, shape goals and strategies for practice development, grow leadership influence, and lead efforts to recruit and hire top candidates across the organization.
• Lead a team of experience designers delivering high-priority Personal Insurance initiatives that measurably improve customer, agent, and employee experience.
• Set performance goals, provide ongoing feedback, and conduct standard performance reviews for those you manage.
• Serve as a member of the Enterprise XD Council, representing Personal Insurance and helping set direction for the XD discipline across Travelers.
• Define and champion the future stat

Job description

Travelers Companies, Inc. is seeking an Assistant Vice President of Experience Design in Personal Insurance to lead the definition of strategies and processes for discovering and delivering valuable user experiences.

You will guide XD teams, shape vision across workstreams, and collaborate with journey/product/engineering leaders to align with company objectives. You will manage a team, coach senior staff, recruit top talent, and ensure XD practices drive measurable improvements for customers,