AVP Experience Design, Personal Insurance

Travelers Companies, Inc.; Hartford (CT); On-site; USD 182,000 - 301,000; Full time

Job summary

Travelers Companies, Inc. is seeking an Assistant Vice President of Experience Design in Personal Insurance to lead the definition of strategies and processes for discovering and delivering valuable user experiences.

You will guide XD teams, shape vision across workstreams, and collaborate with journey/product/engineering leaders to align with company objectives. You will manage a team, coach senior staff, recruit top talent, and ensure XD practices drive measurable improvements for customers,

Responsibilities

• Leverage domain-specific expertise and leadership to contribute to functional business plans with bottom-line impact for the company, and serve as a trusted advisor and expert across business areas.
• Guide effective communication of design strategies and objectives, ensuring the coordination of work across teams and organizations, and enabling continuous collection, analysis, and application of feedback.
• Establish and manage achievement of XD function strategic objectives for your organization, including policies, practices, staffing, and budgets.
• Set strategic priorities and guide others in collaborative definition and refinement of models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, etc.) leveraging and shaping design objectives, principles, and standards.
• Support and promote a culture of research and testing that engages various stakeholders in observing and understanding the experiences of users and invests in effective measurement of human-centered outcomes.
• Partner across functions to foster a collaborative environment and champion a human-centered approach that leverages research-based insights, experimentation, and data-informed decision making, enabling key stakeholders to participate in the creation of design strategy and objectives.
• Set strategic objectives and approaches and guide the definition and adoption of new and improved tools, methods, and processes.
• Coach and mentor senior XD staff and leaders to ensure their advancement, shape goals and strategies for practice development, grow leadership influence, and lead efforts to recruit and hire top candidates across the organization.
• Lead a team of experience designers delivering high-priority Personal Insurance initiatives that measurably improve customer, agent, and employee experience.
• Set performance goals, provide ongoing feedback, and conduct standard performance reviews for those you manage.
• Serve as a member of the Enterprise XD Council, representing Personal Insurance and helping set direction for the XD discipline across Travelers.
• Define and champion the future stat

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$182,400.00 - $301,000.00

Target Openings

1

What Is the Opportunity?

Travelers' Experience Design (XD) team creates solutions to ensure best-in-class experiences for our customers, agents, employees, and partners. As the Assistant Vice President of Experience Design in Personal Insurance (PI), you will lead the definition of strategies, processes, and structures for effective discovery and delivery of solutions that result in valuable and delightful experiences for our customers, agents, and employees. You are responsible for planning, managing, and directing the activities of a team or teams responsible for creating and enhancing the experience of users and capabilities within the XD practice. You will also guide and shape experience vision and strategy definition across workstreams, departments, and business units, ensuring alignment to company-wide objectives and values. You will collaborate with leaders of functions such as journey and product management, engineering, data and analytics, business stakeholders, and others to advance the strategic objectives of the organization. You will exercise key leadership abilities to advance the XD discipline across Travelers by ensuring the use of human-centered design practices, defining and monitoring standards and processes, and building strong partnerships with other leaders. As a senior XD leader, you will lead and manage other senior staff members, providing coaching and guidance to guarantee the healthy and effective operation of their teams and areas. You will ensure that the XD function has effective approaches to recruiting, hiring, developing, and evaluating personnel. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

What Will You Do?

• Leverage domain-specific expertise and leadership to contribute to functional business plans with bottom-line impact for the company, and serve as a trusted advisor and expert across business areas.
• Guide effective communication of design strategies and objectives, ensuring the coordination of work across teams and organizations, and enabling continuous collection, analysis, and application of feedback.
• Establish and manage achievement of XD function strategic objectives for your organization, including policies, practices, staffing, and budgets.
• Set strategic priorities and guide others in collaborative definition and refinement of models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, etc.) leveraging and shaping design objectives, principles, and standards.
• Support and promote a culture of research and testing that engages various stakeholders in observing and understanding the experiences of users and invests in effective measurement of human-centered outcomes.
• Partner across functions to foster a collaborative environment and champion a human-centered approach that leverages research-based insights, experimentation, and data-informed decision making, enabling key stakeholders to participate in the creation of design strategy and objectives.
• Set strategic objectives and approaches and guide the definition and adoption of new and improved tools, methods, and processes.
• Coach and mentor senior XD staff and leaders to ensure their advancement, shape goals and strategies for practice development, grow leadership influence, and lead efforts to recruit and hire top candidates across the organization.
• Lead a team of experience designers delivering high-priority Personal Insurance initiatives that measurably improve customer, agent, and employee experience.
• Set performance goals, provide ongoing feedback, and conduct standard performance reviews for those you manage.
• Serve as a member of the Enterprise XD Council, representing Personal Insurance and helping set direction for the XD discipline across Travelers.
• Define and champion the future stat