Senior Experience Design Leader - Personal Insurance

Travelers Companies, Inc.; Hartford Township (OH); On-site; USD 182,000 - 301,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan match

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking an Assistant Vice President of Experience Design in Personal Insurance. You will lead discovery and delivery strategies, guiding multi-disciplinary teams to create and refine user experiences that align with business goals.

The role demands strong leadership, vision setting, and cross-functional collaboration to drive customer- and employee-centric outcomes. You will manage senior XD teams, establish standards, recruit and develop talent, and partner with enterprise leaders

Qualifications

• Bachelor’s degree or its equivalent in work experience.
• Twelve years of related experience.
• Five years managing others.

Responsibilities

• Leads XD strategy and delivery for Personal Insurance initiatives.
• Guides design strategies and objectives across workstreams and departments.
• Coaches senior XD staff and leaders to advance practice development.
• Leads a team delivering high-priority Personal Insurance initiatives to improve customer, agent and employee experience.
• Sets performance goals and conducts reviews for team members.
• Represents Personal Insurance in Enterprise XD Council and shapes direction for XD discipline.

Skills

Design research

Information architecture

Interaction design

Visual design

Content design

Information design

Service design

Prototyping

Presentation and communication

Collaboration and facilitation

Design strategy

Usability testing

Data analysis

Design systems

Leadership

Education

Bachelor’s degree

Job description

Travelers is seeking an Assistant Vice President of Experience Design in Personal Insurance. You will lead discovery and delivery strategies, guiding multi-disciplinary teams to create and refine user experiences that align with business goals.

The role demands strong leadership, vision setting, and cross-functional collaboration to drive customer- and employee-centric outcomes. You will manage senior XD teams, establish standards, recruit and develop talent, and partner with enterprise leaders