Senior Experience Design II — Content Strategy & AI UX

National Black MBA Association; Northern (KY); On-site; USD 144,000 - 171,000; Full time

Job summary

Bank of America is seeking an Experience Design (XD) II focused on advanced content design for an interdisciplinary product design team. You will deliver end-to-end content strategy across digital platforms, ensuring accessibility and clear language while collaborating with product management, design research, and engineering.

The role emphasizes crafting cohesive narratives, developing content models, and shaping content for AI-powered experiences, with a strong focus on user-centered design

Qualifications

• 5+ years of industry design experience with multidisciplinary content design.
• Experience delivering content for complex systems, AI-enabled platforms, or enterprise-scale products.
• Strong understanding of content systems, voice, tone, and accessibility standards.

Responsibilities

• Craft, optimize, and deliver compelling human-centered content across digital products to drive best-in-class experiences.
• Influence cross-functional teams including product management, legal, risk, and engineering to align on content strategy.
• Develop content models, taxonomies, and conversation flows for end-to-end experiences.

Skills

Content design

UX design

Information architecture

Plain language

A/B testing

Storytelling

Education

Bachelor's degree in design or related field

Tools

Figma

CMS

Job description

Bank of America is seeking an Experience Design (XD) II focused on advanced content design for an interdisciplinary product design team. You will deliver end-to-end content strategy across digital platforms, ensuring accessibility and clear language while collaborating with product management, design research, and engineering.

The role emphasizes crafting cohesive narratives, developing content models, and shaping content for AI-powered experiences, with a strong focus on user-centered design