Senior Experience Design II: Content Design Lead

Bank of America

Boston (MA)

On-site

USD 120,000 - 180,000

Full time

10 days ago

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Job summary

Bank of America’s Experience Design (XD) II, Content Design, leads advanced content craft for interdisciplinary product teams in Digital Consumer Investing and Workplace Benefits. You will shape content strategy, information architectures, and production copy across web, mobile, and AI-enabled experiences while collaborating with product management, legal, risk, and engineering.

The role emphasizes applying plain language, accessibility, and WCAG standards, delivering end-to-end content

Qualifications

5+ years of industry design experience with multidisciplinary content design.
Experience delivering content for AI-enabled platforms or enterprise-scale products.
Experience designing intelligent systems across content, UX, product, and data.
Advanced experience with content systems, taxonomies, and design systems.
Strong communication and collaboration with cross-functional teams.

Responsibilities

Craft, optimize, and deliver compelling human-centered content across digital products.
Influence diverse stakeholders to shape priorities and project roadmaps.
Develop end-to-end content strategies, information architectures, and content models.
Collaborate with product design, research, operations, and engineering to frame problems and deliver integrated experiences.
Design content for AI-powered and multimodal experiences including conversations and assistants.