Experience Design II - Content Design Lead

Bank of America; South Dakota; On-site; USD 144,000 - 171,000; Full time

Job summary

Bank of America’s Experience Design (XD) team seeks an XD II focusing on advanced content design for Digital Consumer Investing and Workplace Benefits. You will craft content across products, information architecture, and plain-language standards to deliver accessible, engaging experiences.

You’ll collaborate with product, design research, operations, and engineering, develop content strategies and models, and drive scalable content systems while applying WCAG accessibility, localization, and

Qualifications

• 5+ years of design experience across end-to-end digital experiences.
• Experience designing for complex systems, AI-enabled platforms, or enterprise-scale products.
• Strong collaboration with product, engineering, legal, risk, and design teams.

Responsibilities

• Craft content that blends across digital products to drive best-in-class experiences.
• Develop content models, taxonomies, and conversational flows for AI-powered platforms.
• Collaborate with cross-functional teams to frame problems and deliver integrated solutions.
• Establish content standards, voice, tone, and accessibility guidelines.

Skills

Content design

UX design

Cross-functional collaboration

Project leadership

Education

Bachelor's degree in Design/UX or related field

Tools

Figma

Copilot

Content Management Systems

Lovable

Claude Code

Job description

Bank of America’s Experience Design (XD) team seeks an XD II focusing on advanced content design for Digital Consumer Investing and Workplace Benefits. You will craft content across products, information architecture, and plain-language standards to deliver accessible, engaging experiences.

You’ll collaborate with product, design research, operations, and engineering, develop content strategies and models, and drive scalable content systems while applying WCAG accessibility, localization, and