Senior Experience Design: Content Design & AI UX

Bank of America; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America’s Experience Design team seeks an XD II, Content Design to craft world-class content for Digital Consumer Investing and Workplace Benefits. You will shape information architecture, voice, and production copy across web, mobile, and AI-enabled experiences.

The role emphasizes accessibility, brand alignment, and scalable content systems. You will partner with product management, legal, risk, and engineering to deliver end-to-end experiences that meet client needs and business

Qualifications

• 5+ years of industry design experience in a multidisciplinary content design role.
• Experience delivering content and messaging for complex systems at enterprise scale.
• Experience designing intelligent systems across content, UX, product, and data.
• Experience developing content for multi-channel consumer-facing apps, responsive web, and websites.
• Expert understanding of user-centered design principles and best practices, and rapid ideation processes such as Lean UX, Design Sprints, and Agile.
• Track record of cross-functional collaboration to ship customer-facing digital products.

Responsibilities

• Craft, optimize, and deliver compelling human-centered content that blends seamlessly across digital products to drive best-in-class experiences.
• Apply an advanced range of content design capabilities to create cohesive end-to-end product and experience narratives across platforms.
• Influence, navigate, and partner with a diverse set of project stakeholders and cross-functional teams.
• Collaborate with product design, design research, design operations, and design technology to frame problems and deliver integrated solutions.
• Develop and deliver advanced content design work across discovery and delivery workflows, including content strategy, information architectures, and final production copy.
• Design and evolve content for AI-powered and multimodal experiences, including conversational interfaces and search.
• Act as a human-in-the-loop for prompts, responses, agent behaviors, and content quality.
• Demonstrate advanced content craft, voice, tone, accessibility, and localization awareness.

Skills

User Experience Design

Written Communication

Verbal Communication

Storytelling

Collaboration

Education

Bachelor’s degree

Tools

Figma

Copilot

Content Management Systems

Lovable

Claude Code

Job description

Bank of America’s Experience Design team seeks an XD II, Content Design to craft world-class content for Digital Consumer Investing and Workplace Benefits. You will shape information architecture, voice, and production copy across web, mobile, and AI-enabled experiences.

The role emphasizes accessibility, brand alignment, and scalable content systems. You will partner with product management, legal, risk, and engineering to deliver end-to-end experiences that meet client needs and business