XD II: Content Design for AI-Driven Digital Experiences

Bank of America; San Francisco (CA); On-site; USD 144,000 - 171,000; Full time

Job summary

Bank of America is seeking an Experience Design (XD) II focused on advanced content design execution for Digital Consumer Investing and Workplace Benefits. You will deliver cohesive content strategies, information architectures, and production copy across AI-powered and multimodal experiences, collaborating with product, research, and engineering teams.

The role requires deep subject-matter knowledge in content design, accessibility, plain language, and WCAG standards, with strong storytelling,

Qualifications

• 5+ years of industry design experience in a role demonstrating multidisciplinary content design across complex end-to-end digital experiences.
• Experience delivering content and messaging for complex systems, AI-enabled platforms, or products at enterprise scale, including experiences spanning multiple business units or complex ecosystems.
• Experience designing intelligent systems across content, UX, product, and data, including search, discovery, recommendations, agents, conversational interfaces, or decision-support tools.
• Experience developing content for multi-channel consumer-facing apps, responsive web, and websites, including complex system, user, ecommerce, and transactional experiences.
• Expert understanding of user-centered design principles and best practices, and rapid ideation processes such as Lean UX, Design Sprints, and Agile.

Responsibilities

• Crafts world-class software solutions, deliverables or reporting within time, scope, and budget by modeling established XD frameworks and practices.
• Anticipates and provides support throughout the end-to-end product-development lifecycle.
• Elevates conversations with teammates, partners and stakeholders.
• Independently manages day-to-day work and applies sound judgement to resolve blockers.
• Build cross-functional relationships and influence priorities to deliver high-quality experiences.

Skills

User Experience Design

Content design

Accessibility

Cross-functional collaboration

AI content design

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Figma

Content Management Systems

Lovable

Claude Code

Copilot

Job description

Bank of America is seeking an Experience Design (XD) II focused on advanced content design execution for Digital Consumer Investing and Workplace Benefits. You will deliver cohesive content strategies, information architectures, and production copy across AI-powered and multimodal experiences, collaborating with product, research, and engineering teams.

The role requires deep subject-matter knowledge in content design, accessibility, plain language, and WCAG standards, with strong storytelling,