Senior Experience Design, Collections – Financial Services

Testing Site - JPMC; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Design Senior Associate in Collections to shape user experiences across products and services in financial services. You will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that align user needs with business goals.

You will apply advanced UX design principles to improve navigation, consistency, and overall satisfaction, leveraging data-driven insights and your knowledge of design systems and IT processes

Qualifications

• 3+ years in a user experience design role focused on digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite.
• Experience designing and optimizing user experiences across web, mobile, and other digital channels.
• Able to interpret complex data and translate into actionable design insights.
• Proficient in inclusive design, accessibility guidelines, and assistive technologies.

Responsibilities

• Design and develop elegant solutions to interaction problems while ensuring consistency across products and platforms per industry best practices.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and turn data into insights for decision-making.
• Collaborate with cross-functional teams to implement inclusive design and accessibility guidelines for diverse users.
• Operate with an iterative design mindset, incorporating user feedback to improve the UX.
• Assist in analyzing market trends and user research to inform design decisions and strategy.

Skills

UX design

Information architecture

Accessibility

Data analysis

Collaboration

Tools

Figma

Sketch

Adobe Creative Suite

Job description

JPMorgan Chase is seeking an Experience Design Senior Associate in Collections to shape user experiences across products and services in financial services. You will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that align user needs with business goals.

You will apply advanced UX design principles to improve navigation, consistency, and overall satisfaction, leveraging data-driven insights and your knowledge of design systems and IT processes