Senior Experience Design, Associate

Testing Site - JPMC; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Design Senior Associate in Collections to shape user experiences across products and services in financial services. You will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions that align user needs with business goals.

You will apply advanced UX design principles to improve navigation, consistency, and overall satisfaction, leveraging data-driven insights and your knowledge of design systems and IT processes

Qualifications

• 3+ years in a user experience design role focused on digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite.
• Experience designing and optimizing user experiences across web, mobile, and other digital channels.
• Able to interpret complex data and translate into actionable design insights.
• Proficient in inclusive design, accessibility guidelines, and assistive technologies.

Responsibilities

• Design and develop elegant solutions to interaction problems while ensuring consistency across products and platforms per industry best practices.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and turn data into insights for decision-making.
• Collaborate with cross-functional teams to implement inclusive design and accessibility guidelines for diverse users.
• Operate with an iterative design mindset, incorporating user feedback to improve the UX.
• Assist in analyzing market trends and user research to inform design decisions and strategy.

Skills

UX design

Information architecture

Accessibility

Data analysis

Collaboration

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Collections, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Experience delivering end-to-end seamless customer experiences
• Experience creating service blueprints is valuable
• Experience working in a financial institution