Experience Design Senior Associate

Testing Site - JPMC; Wilmington (DE); On-site; USD 95,000 - 135,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Design Senior Associate in Payments to shape the user experience of our digital products, aligning user needs with business goals in the financial services space.

Collaborate with diverse teams to create inclusive, accessible solutions that enhance navigation and satisfaction, and leverage data-driven insights to drive decisions across web, mobile, and other channels.

Qualifications

• 3+ years in a UX design role focused on digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools.
• Experience across web, mobile, and other digital channels.
• Ability to interpret complex data into actionable design insights.
• Proficient understanding of accessible design principles and assistive technologies.

Responsibilities

• Design elegant solutions across products and platforms while ensuring consistency with best practices.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation and findability.
• Use data-driven analyses to inform design decisions and transform data into insights for decision-making.
• Collaborate with cross-functional teams to ensure inclusive design and accessibility for diverse users.
• Iterate designs based on user feedback to continuously improve the user experience.
• Analyze market trends and user research to inform design decisions and strategic thinking.

Skills

UX design

Cross-functional collaboration

Information Architecture

Accessibility

Data-driven design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Payments team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Our customers use Chase to send and receive money for life events large and small, and the landscape is changing. We’re looking for someone who will help lead our transformation, to uplevel our technology, ways of working, and customer experiences.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

• Demonstrated experience in product design, working across the organization for creative, impactful solutions that go beyond our legacy experiences.
• Proven ability to leverage AI tools and technologies to optimize workflows, enhance content/design efficiency, and drive innovation in process improvement.

• Skilled in product coordination and cross-functional collaboration, actively participating in clarifying business problems and shaping solutions - rather than waiting for fully baked requirements to be handed over.