Senior Experience Delivery Manager — Hybrid, Envision Pro

FREEMAN; Dallas (TX); Híbrido; USD 120 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental & Vision

Tuition Reimbursement

Parental Leave

Life/Disability

401(k) Match

Paid Time Off

Resumo da oferta

The Freeman Company is seeking a Sr. Experience Delivery Manager to own a portfolio of Envision Pro sites, ensuring accuracy, completeness and revenue readiness.

This role partners with venues, show organizers, Freeman teams and product groups to deliver compelling site experiences. You will guide platform changes, deliver training, and craft clear communications while working in a hybrid environment 2–3 days per week and traveling up to 25%.

Qualificações

• 5+ years in client or account management or digital platform delivery.
• Strategic, service-first partner who anticipates client needs.
• Excellent written and verbal communication with accuracy and quality.
• Highly organized; able to manage many client sites, requests and deadlines.

Responsabilidades

• Own a portfolio of Envision Pro sites from launch through updates.
• Serve as trusted partner for venues, show organizers, and Freeman teams; first call for requests and ideas.
• Identify opportunities to expand and improve site offerings to strengthen client outcomes.
• Guide clients through platform enhancements and new commerce capabilities, aligned with sales cycles.
• Help prepare internal teams and clients for platform changes via clear training and onboarding.
• Manage request intake and the support inbox; prioritize work and keep stakeholders informed.
• Write clear, polished client and internal communications: site status, releases and how-to guides.
• Coordinate with venues, regional teams, Sales and creative partners for assets.
• Partner with Product and Development on enhancements, testing, and roadmap insights.

Conhecimentos

Portfolio management

Client management

Digital platform delivery

Stakeholder communication

Training & onboarding

Formação académica

Bachelor's degree in a relevant field

Descrição da oferta de emprego

The Freeman Company is seeking a Sr. Experience Delivery Manager to own a portfolio of Envision Pro sites, ensuring accuracy, completeness and revenue readiness.

This role partners with venues, show organizers, Freeman teams and product groups to deliver compelling site experiences. You will guide platform changes, deliver training, and craft clear communications while working in a hybrid environment 2–3 days per week and traveling up to 25%.