Senior Experience Delivery Manager, Envision Pro Portfolio

The Freeman Company (TFC) Brands; Las Vegas (NV); Hybrid; USD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Zusammenfassung

The Freeman Company (TFC Brands) is seeking a Sr. Experience Delivery Manager to oversee Envision Pro client sites, ensuring accuracy and compelling content that drives sponsorship revenue.

This role partners with venues and Freeman teams, guiding platform changes and new commerce capabilities while maintaining a client-focused perspective. Hybrid work is available, with 2–3 days on-site per week, based in Las Vegas, NV or Dallas, TX.

Qualifikationen

• 5+ years in client or account management, portfolio management, or digital platform delivery, ideally in venues, events, exhibitions, sponsorship, or SaaS.
• A strategic, service-first partner: someone who anticipates client needs and brings ideas, not just answers.
• Excellent written and verbal communication, with a strong eye for accuracy and quality.
• Highly organized; able to manage many client sites, requests, and deadlines at once.
• Experience guiding clients through platform changes or migrations; quick to learn new tools.

Aufgaben

• Own a portfolio of client Envision Pro sites, from launch through ongoing updates, so every site is accurate, complete, and client-ready.
• Serve as the trusted partner for venues, show organizers, and Freeman teams, and as the first call for requests, questions, and new ideas.
• Look across your portfolio for opportunities: recommend ways to expand and present the offerings on each site, and improvements that strengthen client outcomes.
• Guide clients through platform enhancements and new commerce capabilities, planning each transition around their sales cycles so nothing is disrupted.
• Help prepare internal teams and clients for platform changes through clear training, communication, and onboarding.
• Manage request intake and the support inbox; prioritize work, set expectations, and keep stakeholders informed from request through delivery.
• Write clear, polished client and internal communications: site status, release updates, how-to guidance, and training.
• Coordinate with venues, regional teams, Sales, and creative partners to source the details and approved assets each site needs.
• Partner with the Product and Development team on enhancements, testing, and issue resolution, bringing the client’s voice to the platform roadmap; deliver portfolio reporting and insights.

Kenntnisse

Client management

Portfolio management

Digital platform delivery

Written & verbal communication

Organization

Tool adoption & training

Ausbildung

Bachelor's degree in a related field

Tools

Envision Pro

CRM

Jobbeschreibung

The Freeman Company (TFC Brands) is seeking a Sr. Experience Delivery Manager to oversee Envision Pro client sites, ensuring accuracy and compelling content that drives sponsorship revenue.

This role partners with venues and Freeman teams, guiding platform changes and new commerce capabilities while maintaining a client-focused perspective. Hybrid work is available, with 2–3 days on-site per week, based in Las Vegas, NV or Dallas, TX.