Senior Experience Delivery Manager - Hybrid, Client Platform

FREEMAN; Las Vegas (NV); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance/Summary

Tuition Reimbursement

Paid Parental Leave

Life, Disability, & Accident Insurance

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company seeks a Senior Experience Delivery Manager to oversee a portfolio of client Envision Pro sites, ensuring accuracy, readiness, and revenue opportunities. This role acts as a strategic partner to venues, show organizers, and Freeman teams, driving enhancements and new commerce capabilities while guiding clients through changes.

The position supports the Creative team and offers a hybrid schedule, typically 2–3 days in-office or on-site, with preferred bases in Las Vegas or

Qualifications

• 5+ years in client or account management, portfolio management, or digital platform delivery, ideally in venues, events, exhibitions, sponsorship, or SaaS.
• A strategic, service-first partner: someone who anticipates client needs and brings ideas, not just answers.
• Excellent written and verbal communication, with a strong eye for accuracy and quality.
• Highly organized; able to manage many client sites, requests, and deadlines at once.
• Experience guiding clients through platform changes or migrations; quick to learn new tools.

Responsibilities

• Own a portfolio of client Envision Pro sites, from launch through ongoing updates, so every site is accurate, complete, and client-ready.
• Serve as the trusted partner for venues, show organizers, and Freeman teams, and as the first call for requests, questions, and new ideas.
• Look across your portfolio for opportunities: recommend ways to expand and present the offerings on each site, and improvements that strengthen client outcomes.
• Guide clients through platform enhancements and new commerce capabilities, planning each transition around their sales cycles so nothing is disrupted.
• Help prepare internal teams and clients for platform changes through clear training, communication, and onboarding.
• Manage request intake and the support inbox; prioritize work, set expectations, and keep stakeholders informed from request through delivery.
• Write clear, polished client and internal communications: site status, release updates, how-to guidance, and training.
• Coordinate with venues, regional teams, Sales, and creative partners to source the details and approved assets each site needs.
• Partner with the Product and Development team on enhancements, testing, and issue resolution, bringing the client’s voice to the platform roadmap; deliver portfolio reporting and insights.

Skills

Client management

Account management

Digital platform delivery

Stakeholder communication

SaaS

Job description

The Freeman Company seeks a Senior Experience Delivery Manager to oversee a portfolio of client Envision Pro sites, ensuring accuracy, readiness, and revenue opportunities. This role acts as a strategic partner to venues, show organizers, and Freeman teams, driving enhancements and new commerce capabilities while guiding clients through changes.

The position supports the Creative team and offers a hybrid schedule, typically 2–3 days in-office or on-site, with preferred bases in Las Vegas or