Sr Experience Delivery Manager

The Freeman Company (TFC) Brands; Las Vegas (NV); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company (TFC Brands) is seeking a Sr. Experience Delivery Manager to oversee Envision Pro client sites, ensuring accuracy and compelling content that drives sponsorship revenue.

This role partners with venues and Freeman teams, guiding platform changes and new commerce capabilities while maintaining a client-focused perspective. Hybrid work is available, with 2–3 days on-site per week, based in Las Vegas, NV or Dallas, TX.

Qualifications

• 5+ years in client or account management, portfolio management, or digital platform delivery, ideally in venues, events, exhibitions, sponsorship, or SaaS.
• A strategic, service-first partner: someone who anticipates client needs and brings ideas, not just answers.
• Excellent written and verbal communication, with a strong eye for accuracy and quality.
• Highly organized; able to manage many client sites, requests, and deadlines at once.
• Experience guiding clients through platform changes or migrations; quick to learn new tools.

Responsibilities

• Own a portfolio of client Envision Pro sites, from launch through ongoing updates, so every site is accurate, complete, and client-ready.
• Serve as the trusted partner for venues, show organizers, and Freeman teams, and as the first call for requests, questions, and new ideas.
• Look across your portfolio for opportunities: recommend ways to expand and present the offerings on each site, and improvements that strengthen client outcomes.
• Guide clients through platform enhancements and new commerce capabilities, planning each transition around their sales cycles so nothing is disrupted.
• Help prepare internal teams and clients for platform changes through clear training, communication, and onboarding.
• Manage request intake and the support inbox; prioritize work, set expectations, and keep stakeholders informed from request through delivery.
• Write clear, polished client and internal communications: site status, release updates, how-to guidance, and training.
• Coordinate with venues, regional teams, Sales, and creative partners to source the details and approved assets each site needs.
• Partner with the Product and Development team on enhancements, testing, and issue resolution, bringing the client’s voice to the platform roadmap; deliver portfolio reporting and insights.

Skills

Client management

Portfolio management

Digital platform delivery

Written & verbal communication

Organization

Tool adoption & training

Education

Bachelor's degree in a related field

Tools

Envision Pro

CRM

Job description

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Sr. Experience Delivery Manager owns a portfolio of client sites on Envision Pro, Freeman’s premium facility sponsorship platform, which venues and show organizers use to showcase, sell, and purchase sponsorship opportunities. This role goes beyond execution. It is a strategic, forward-thinking partner to our clients, keeping every site accurate, compelling, and revenue-ready while helping shape how Freeman evolves the facility experience it delivers.

This position will support our Creative team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Las Vegas, NV
• Dallas, TX

Essential Duties & Responsibilities

• Own a portfolio of client Envision Pro sites, from launch through ongoing updates, so every site is accurate, complete, and client-ready.
• Serve as the trusted partner for venues, show organizers, and Freeman teams, and as the first call for requests, questions, and new ideas.
• Look across your portfolio for opportunities: recommend ways to expand and present the offerings on each site, and improvements that strengthen client outcomes.
• Guide clients through platform enhancements and new commerce capabilities, planning each transition around their sales cycles so nothing is disrupted.
• Help prepare internal teams and clients for platform changes through clear training, communication, and onboarding.
• Manage request intake and the support inbox; prioritize work, set expectations, and keep stakeholders informed from request through delivery.
• Write clear, polished client and internal communications: site status, release updates, how-to guidance, and training.
• Coordinate with venues, regional teams, Sales, and creative partners to source the details and approved assets each site needs.
• Partner with the Product and Development team on enhancements, testing, and issue resolution, bringing the client’s voice to the platform roadmap; deliver portfolio reporting and insights.

Education & Experience

• 5+ years in client or account management, portfolio management, or digital platform delivery, ideally in venues, events, exhibitions, sponsorship, or SaaS.
• A strategic, service-first partner: someone who anticipates client needs and brings ideas, not just answers.
• Excellent written and verbal communication, with a strong eye for accuracy and quality.
• Highly organized; able to manage many client sites, requests, and deadlines at once.
• Experience guiding clients through platform changes or migrations; quick to learn new tools.

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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