Senior Experience Architect: AI-Driven Design Leader

Salesforce; Denver (CO); On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Experience Architect to lead design teams, guide strategic engagements, and translate business needs into intuitive experiences. You’ll drive research, interaction design, and feasibility studies, partnering with executive stakeholders and cross-functional teams to deliver customer-centric outcomes.

Role emphasizes design leadership, human-centered methods, and the use of AI to accelerate delivery.

Qualifications

• 10+ years of experience in experience design, user research, interaction design, or related fields.
• 3+ years leading design teams and managing complex initiatives.
• Salesforce or other CRM product knowledge and solution design experience.
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies.

Responsibilities

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
• Build and maintain close relationships with customers, key stakeholders, and cross-functional collaborators
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
• Apply design-thinking and human-centered design methodologies to deliver transformational experiences
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
• Provide thought leadership in pre-sales activities, go-to-market support, and business strategy discussions
• Support dual-role responsibilities such as Human Centered Change (HCC), training delivery, or cross-functional initiatives as needed

Skills

Design leadership

Research & synthesis

UX strategy

Executive stakeholder comms

Agile delivery

Education

Degree or equivalent experience

Job description

Salesforce is seeking a Senior Experience Architect to lead design teams, guide strategic engagements, and translate business needs into intuitive experiences. You’ll drive research, interaction design, and feasibility studies, partnering with executive stakeholders and cross-functional teams to deliver customer-centric outcomes.

Role emphasizes design leadership, human-centered methods, and the use of AI to accelerate delivery.